We're thrilled that you are interested in joining us here at the Amynta Group!POSITION SUMMARYThe Customer Service Representative III must be proficient is all aspects of the job functions of a CSR I and II. This position requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*Process Correction queues to obtain valid titles for the client.Handle incoming call volumesProcess reporting for client needs.Handle complex and escalated account issuesNotify supervisor of exception issues.Assist others as necessary.BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)HS Diploma or General Education Degree (GED)2 years call center experience1-2 years experienceDMV knowledge preferred.Some college (preferred)Minimal supervisionIntroductory knowledge of subject matter (preferred)MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONSMastery of the English language, both written and verbal.Strong attention to detail.Must be able to work under pressure.Experience with Microsoft Excel and Word.Excellent customer service skillsStrong handwriting skillsStrong leadership skillsStrong work ethic.Excellent time management and organizational skills.Strong interpersonal skills and ability to work well with people throughout the organization.Willingness to maintain a professional appearance and provide a positive company image.Ability to perform under minimal supervision.Ability to meet expected production guidelines.* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.