Sr. Manager, Executive Communications & Associate Engagement - US Card

Capital One
McLean, Virginia
Oct 24, 2021
Nov 16, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Executive Communications & Associate Engagement - US Card

Capital One is looking for an energetic, creative and strategic communications professional to join our Card Communications team. The Executive Communications & Associate Engagement Sr. Manager will drive internal communications for the Small Business Card organization, which is rapidly growing and is fueled by the entrepreneurial spirit of the team.

As a key member of the Card Communications team, you will be responsible for working with key executives and their leadership team to understand areas of need and build sustainable communications strategies designed to share the vision of the organization as well as engage, empower and inspire associates.

This position requires exceptional written, verbal and presentation skills; experience consulting executives; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.

  • Drive the executive communications strategy that will bring the Small Business Card narrative to life through creative storytelling and engaging experiences including executive-led meetings (virtual or in person), digital/video storytelling and special events.
  • Serve as a strategic partner to the Small Business Card Chief of Staff team to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect with and inspire leaders and employees, including development of talking points and reviewing/preparing presentations.
  • Provide counsel and lead thoughtful change management communications in support of the business.
  • Ensure communications are viewed through the lens of Diversity, Inclusion and Belonging, including consulting leaders and engaging enterprise experts, tools and resources as needed.
  • Shape communications in partnership with our External Affairs team around product news as well as opportunistic events that affect the company's reputation and ability to attract and retain employees.
  • Evaluate performance for communications based on key metrics and recommend refinements to communications strategies, messaging, and channels/forums.
  • Partner with and influence internal partners as needed in the best interests of the business and associates

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 5 years of experience in communications

Preferred Qualifications:
  • Bachelor's degree in communications, marketing/public relations, English or journalism
  • At least 5 years of experience managing multiple projects simultaneously
  • At least 3 years of experience with executive-level clients OR with HR communications
  • Experience working effectively with multiple constituents, including peers, executive management, senior management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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