Sr. Manager, Product Management - Card Customer Onboarding

Capital One
McLean, Virginia
Oct 24, 2021
Nov 23, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management - Card Customer Onboarding

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. We are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of consumers.

That's why we're here - a bold team of digital entrepreneurs working to make a difference in people's lives.

Capital One's Integrated Customer Experiences team is looking for a Product leader who is exceptionally imaginative, collaborative, and truly passionate about building transformative digital experiences and willing to go above and beyond to help our customers succeed. The ideal candidate is resourceful, analytical, self-motivating and has great attention to detail.

As a Product Leader in our Integrated Customer Experiences team, you'll be driving the agenda for Card Customer Onboarding experiences, setting the product vision/roadmap, and working with internal teams to create digital-first experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals.

To get there, you'll manage and grow a team of world-class Product Managers, partner with and influence senior leaders across the organization, and team up with Business Analysts, Designers, Engineers, and Marketers on driving new product ideas from concept to launch and having direct impact to the business objectives.

In this role you will:
  • Set product vision and lead roadmapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy
  • Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions
  • Collaborate with internal partners. You will be exceptional at developing and nurturing relationships with internal stakeholders and partners. You apply strong communication skills to influence product decisions and inspire breakthrough results
  • Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics
  • Define learning agenda and key performance indicators (KPIs) to measure success/failure
  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
  • Lead a team through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)
  • Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle
  • Manage public releases and customer support materials, ensure compliance with platform requirements, and shepherd your apps through app store processes
  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
  • Manage and grow a team of Product Managers

Successful candidates will have the following:
  • Proven experience in and passion for building and shipping great products
  • Creative, outside-the-box thinking and problem-solving approach at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third
  • Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes
  • Strong quantitative background to support data-informed decision making
  • Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts
  • Deep planning skills with the ability to organize thematic work areas in deep detail with long term vision and iterative execution
  • Collaborative, team player attitude with the ability to navigate and influence the organization
  • Exceptional communication skills
  • Experience shipping multiple products across variety of platforms and channels
  • Experience managing iOS, Android or apps for other ecosystems
  • Industry or hobbyist experience with emerging and leading technologies across disciplines (IoT, Machine Learning, Voice interfaces, etc.)

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience in digital product management
  • At least 5 years of experience in complex problem solving

Preferred Qualifications:
  • MBA or Master's degree
  • 5+ years of experience in Agile product management
  • 5+ years of experience translating business strategy and analysis into consumer facing digital products
  • 3+ years of experience in People management
  • 2+ years of experience in financial services or fintech
  • 2+ years of work experience in small businesses or start-ups

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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