Client Services Representative I (AccurateNow)

Accurate Background
Winchester, VA
Oct 23, 2021
Oct 25, 2021
Customer Service
Full Time
Overview: When you join Accurate Background, youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.The Client Services Representative performs tasks that can include the handling of incoming call volume. He/she promotes and maintains outstanding customer service with extreme focus on quality of support and accuracy of work completed. This position requires excellent multi-tasking skills and quick thinking; the successful candidate will have a passion for and enjoys providing superior customer service. Responsibilities: Answering all inbound calls from clients and potential clients and direct to appropriate party.Setting up new Mid-Market accounts.Monitor new client orders.Respond to client email inquiries.Have thorough knowledge of products and services.Communicate with clients via phone, email and web-based tools.Work with Account Managers to ensure service levels are being met.Manage call flow and escalate calls to client service manager as needed.Follow up with outbound calls to client requests, issues and/or concerns.Respond and handle all inbound sales calls forward leads to sales.Other job duties as assigned. Qualifications: This job requires a very detail oriented individualExcellent customer service skillsManage multiple tasks and activities simultaneouslyDemonstrated passion for providing superior serviceExceptional responsivenessExcellent customer service skills, plus good oral and written communicationAssociates or Bachelors degree preferredComputer Skills: Typing, Microsoft Office, Internet and ability to learn new technologyAbility to foster communication across departmentsFollow-through and exceptional client responsivenessThe Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, WorkAsOne core values that dictate what we stand for, and how we behave.Take ownership.Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially whenits whatsbest for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.Be open.Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty and respect. Embrace differences.Stay curious.Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.Work as one.Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.About Accurate Background:Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.Accurate is an equal opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.To learn more aboute-Verify, including your rights and responsibilities, please