Fidelity Mechanical Services , a premier provider of mechanical HVAC design, installation, and service in the Mid-Atlantic region, has an exciting opportunity for an experienced Commercial HVAC Service Manager to lead our Beltsville, MD service team! Our ideal candidate will have a heart of service; they will inspire, lead, and manage our team in a positive way. They will drive company goals, provide technical assistance to our field technicians, and incorporate our vision and business strategy by providing Proactive World Class Service. This position will maintain planned revenue growth goals, profit goals, and monitor all incoming invoicing to optimize cash flow, review/approve account representative proposed sales and monitor daily project expenditure vs. budget for the Beltsville, MD office. Responsibilities: Ensure Corporate Safety Program excellence; conducting regular training for field & supervisory personnel, consultations when difficult or unusual site challenges arise, and investigation and reporting of all work related incidents Ensure field productivity; driving technician production in PM and Service Revenue Create standardized performance measures for all service technicians Identify training and development needs for the service technician Building strong relationships with our client; weekly client visits Contribute to the Fidelity University Training Program; conduct training courses and participate in research and development of the program Focus on Customer Service Program excellence Ensure the Fidelity image is at its highest standard by developing consistent inspection programs; vehicles (washed and repairs provided), manpower appearances (uniforms) are within acceptable guidelines Deliver measurable performance improvements Focus on People, Process and Profit Qualifications: 5+ years of management experience in the HVAC industry Strong technical knowledge of installing and servicing commercial HVAC equipment Great attention to detail and strong organizational skills Great communication skills Strong relationship building skills; customer focused and disciplined Willingness to hold you and your team accountable for performance goals Computer and technology knowledge is a must; basic working knowledge of Microsoft computer applications (Word, Excel) required