Client Services Representative
Overview: When you join Accurate Background, youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.Our Client Services Representatives are the voice of Accurate Background. They connect with customers to provide information and resolve issues. This requires a high attention to detail, critical thinking, problem solving, a strong service orientation, persistence, and the ability to be adaptable.If youre passionate about the customer experience, find yourself managing projects and paying attention to detail, then you might be a fit for our open Client Services Representative role. Responsibilities: Expected AccomplishmentsCommunicate with clients and applicants via phone, email and chat queuesAnalyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completionRecord details of all calls and tasks, as well as actions taken, into CRM toolCommunicate with supervisors, peers, leaders and other departments regarding caller requestsProvide tutorials and guidance on proprietary system (AccurateACE)Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and proceduresContribute to team effort in maintaining service level agreements (SLA)Other related duties as assigned Qualifications: Education & ExperienceHigh School Diploma or GED Required2 years of customer service experienceBackground screening experience (preferred)SkillsNecessary Customer Service Skills Include:Patience and AttentivenessAbility to use positive languagePersuasionTime ManagementMulti-tasking (ie read or type while talking on the phone)EmpathyGoal-orientedfocusStrong written and verbal comprehension and expression skillsPrevious experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)Ability to type 45+ wpmBilingual preferredThe Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, WorkAsOne core values that dictate what we stand for, and how we behave.Take ownership.Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially whenits whatsbest for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.Be open.Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty and respect. Embrace differences.Stay curious.Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.Work as one.Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.About Accurate Background:Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.Accurate is an equal opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.To learn more aboute-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.