Sales and Service Leader
Job ID: 198704Store Name/Number: VA-Tysons Corner (0352)Address: 7966 Tysons Corner Center, McLean, VA 22102, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service LeaderAs our Sales and Service Leader, you're a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store.Your responsibilities includeCreating Amazing Customer Experiences Through excellent client focus, you will help ensure that the team is motivated to create a memorable experience for our customers. Use Sephora's tools to measure KPIs and propose action plans to elevate client experience. Understand store goals and opportunities and support the team to meet these goals. Coach Beauty Advisors when they engage clients about our loyalty programs. Support brand partners and manage the planning and execution of events, services and classes. Effectively execute and implement all company initiatives in a timely mannerSupporting Store Success You will drive results by monitoring and analysing data, coaching the team, and making good and timely decisions to take the organization forward. Operating with energy and passion, you will help make a beautiful first impression through ensuring the store is kept sparkling, services are exceptional, and all feel safe and welcomeManaging Day to Day Store Operations You will assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your storeEnhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and InitiativeWe would love to hear from you if you havePrior equivalent work experience, preferably in retail/service industryA passion for client service and love working with peopleexcellent organizational, analytical, and leadership skillsexperience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeedStrong communication skills, ability to multitask, and comfortability with computer/store systemsResilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they ariseFlexible availability to work nights, overnights, weekends, and holidaysAbility to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply cosmetics products to clients-with or without accommodationAdherence to Sephora's dress code and policies in the Sephora Employee HandbookWhile at Sephora, you'll enjoyDiversity, Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action!Meaningful Rewards Sephora offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, an employee discount, free beauty product gifts from brand partners, and more. Details about our company benefits can be found at the following link: Click Here"If you are a Colorado applicant applying to a Colorado job posting: Click Hereto view additional information regarding this and other postings in connection with Colorado's Equal Pay for Equal Work Act."A'