Human Services Assistant III

Virginia Dept of Social Services - Local
Westmoreland County, VA
Oct 23, 2021
Oct 25, 2021
Accountant, IT
Full Time
This position serves as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services.Interviews clients and explains programs, services, policies and procedures; assists clients with applications; evaluates and approves agency providers; researches information; serves as initial point of contact for applicants; interviews applicants for benefits and/or service programs; provides information regarding various programs and benefits, general eligibility requirements, policies and procedures; assists clients with completing applications and performs initial screening of applications; provides information to clients seeking services and directly makes referrals for services; researches a variety of databases to obtain and/or verify information needed to process applications; maintains logs of client documentation received; schedules and coordinates appointments for clients to meet with benefit, employment or services staff; contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.Minimum QualificationsConsiderable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources.Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria's; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.Preferred QualificationsHigh school diploma supplemented with post-secondary coursework in social work, human services, gerontology, or one of the social or behavioral sciences, office or business administration, accounting, computer science or related field;Clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Experience processing or screening applications for benefit programs in the field of Social Services.Working knowledge of Medical Assistance Programs, TANF, SNAP, VaCMS, Fraud, and Energy Assistance Programs is desired.Experience in Child Welfare programs, child protective services, adult protective services, foster care, OASIS, Peer Place.Proficiency in Microsoft Word and Excel and also preferred.Special RequirementsApplicants may be subject to a criminal history background search, central registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State police and FBI) local agency checks, employment verification, verification of education (relevant to employment), credit checks, and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employees must be willing to work in community emergency shelter in the event of a natural disaster or emergency.Special Instructions to ApplicantsMailed applications will not be accepted for this position.Name Sandra EarnshawPhone 804-493-9035FaxEmail 18849 Kings HighwayPO Box 302Montross, VA 22520

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