Client Services/Customer Support Analyst

Employer
IHS Markit
Location
Washington, DC
Posted
Oct 23, 2021
Closes
Oct 25, 2021
Ref
160092995
Industry
Other
Hours
Full Time
Your RoleAre you a process-oriented thinker with a high level of attention to detail? Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions?We're looking for a Client Services/Customer Support Associate within the OPIS Division to:Identify, track and respond to client requests and feedback via the task management system.Provide troubleshooting and resolutions with escalation of complex requests to SME.Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat.Collaborate with colleagues on sales, editorial, marketing and IT teams to ensure complete customer satisfaction.Continue the OPIS legacy of providing the highest-quality customer support in the industry.Your TeamThe team of 20 direct colleagues and many secondary colleagues manages the relationship and workflow with our clients in the global energy markets. These customers consist of some of the largest companies in the energy industry. Specifically, we support our customers and our internal teams to drive quality and timely customer solutions through the delivery of OPIS pricing data and market commentary that provides pricing transparency across the global supply chain. This support allows our customers to make daily decisions for their business that aid in their continued success.Your ExpertiseA bachelor's degree.Prior experience with data management and/or customer service.Fluency in English, with other languages desirable based on our global customer base.Fluency in all MS Office applications, with Excel expertise a priority.Strong communication skills, both written and oral.Organized with strong problem-solving skills including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.A self-motivated individual who can work effectively and collaboratively with all co-workers, while also completing projects independently.Driven by the desire to help others succeed, delivering the highest levels of customer service and professionalism.Working Hours9:30 am - 6:30 pm OR 10:00 am - 7:00 pm EST-Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category.We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

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