Customer Service Representative (CSR)

Employer
A-1 Roofing's Kangaroof
Location
Columbia, MD
Posted
Oct 23, 2021
Closes
Oct 25, 2021
Ref
160098596
Function
Customer Service
Industry
Other
Hours
Full Time
A-1 Roofing's Kanga Roof in Columbia, MD is looking to hire a part-time Customer Service Representative (CSR). This office position earns a competitive salary of $27,000/year, depending on experience. Are you passionate about helping others? Do you enjoy providing customer service over the phone? Would you like to work with a small, close-knit team? If so, apply today!ABOUT A-1 ROOFING'S KANGA ROOFWe are a family-owned and operated residential, commercial, and industrial roofing company serving Maryland, North Virginia, and Washington DC. Our company specializes in roof leak detection, roof repair, and roof replacements. We work efficiently and finish projects on time. Due to the pride that we take in our craftsmanship, our customers can be ensured a long-lasting investment in the value of their homes.Having a small, friendly team allows us to not only build strong relationships with our clients, but also with each other! We foster a team-oriented environment where we can lean on each other and work together to achieve goals. Here at A-1 Roofing's Kanga Roof, our employees know that they are valued and appreciated.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)As a Customer Service Representative (CSR), you have the vital role of helping our clients and ensuring their needs are met. You communicate with clients through phone calls and emails. Your timely and accurate response to clients is essential to our success. With your understanding nature, you are able to effectively handle concerns and issues to achieve customer satisfaction. In your downtime, you are happy to jump in where needed and assist with administrative tasks. You enjoy coming to the office each day where you get to interact with great people and help our clients with their roofing needs.QUALIFICATIONSHigh school diploma or GEDStrong knowledge about Microsoft Word, Excel, and PowerPointBasic computer skillsExperience with QuickBooks is a plus! Having an associate degree is preferred, but not required. Are you a customer service rockstar? Do you have strong communication skills, both verbal and written? Do you enjoy talking on the phone and understand good phone etiquette? Are you reliable? Do you work well with others? Do you have excellent organization and time management skills? If yes, you might just be perfect for this office position!WORK SCHEDULEYou typically work a part-time schedule with flexible hours. This position has the potential to go full-time.ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this part-time job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 21046

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