Operations Leader

Bethesda, MD
Oct 23, 2021
Oct 25, 2021
Full Time
Job ID: 198401Store Name/Number: MD-Montgomery (0358)Address: 7101 Democracy Blvd., Space #2518, Bethesda, MD 20817, A$ -A cents € tats-Unis (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularOperations LeaderIt takes a lot of behind-the-scenes effort to make sure our stores have the right products in the right place at the right time to fuel our clients' needs. That's where our operations team comes in, to keep our stores looking beautiful and running smoothly. As our Operations Leader, you are part of the team that is the backbone of the store and essential in providing the best experience for every client.Your responsibilities includeCreating Amazing Customer Experiences Through strong client focus and collaboration, you create a welcome environment for our customers and provide support to team members. Use Sephora's tools and data to measure KPIs and propose action plans to elevate customer experienceSupporting Operational Excellence As an Operations Leader, you will drive results by keeping the store running smoothly "backstage"A' in collaboration with the operations team. Your role is vital and supports the high standards that our clients expect. Some tasks you will be responsible for include, completing daily processing and organization of damages, testers, and known theft product. Ensure all shipping and receiving activities are completed and executed efficiently. Review all visual materials. Maintain, organize, clean the stock areas. Act as a leader on duty to support the sales floorEnhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and InitiativeWe would love to hear from you if havePrior equivalent work experience, preferably in an operations capacityA passion for client service and love working with peopleexcellent organizational, analytical, and leadership skillsexperience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeedStrong communication skills, ability to multitask, and comfortability with computer/store systemsResilience and the ability to react to situations in-the-moment and stay aware of changing store prioritiesFlexible availability to work nights, overnights, weekends, and holidays. In the operations role, you will be required to work early mornings, late evenings, and overnight stock shifts as neededAbility to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment and handle and apply cosmetics products to clients-with or without accommodationAdherence to Sephora's dress code and policies in the Sephora Employee HandbookWhile at Sephora, you'll enjoyDiversity, Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business. We believe in demonstrating our values with action!Meaningful Rewards Sephora offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, an employee discount, free beauty product gifts from brand partners, and more. Details about our company benefits can be found at the following link: Click Here"If you are a Colorado applicant applying to a Colorado job posting: Click Hereto view additional information regarding this and other postings in connection with Colorado's Equal Pay for Equal Work Act."A'