Customer Relations Specialist

Employer
Orkin LLC
Location
Abingdon, MD
Posted
Oct 23, 2021
Closes
Oct 25, 2021
Ref
160116082
Function
Accountant, IT
Industry
Other
Hours
Full Time
At Orkin, our purpose is to help protect the world where we live, work, and play.Our Customer Service Specialists are committed to this purpose.Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!The Successful Customer Service Specialist Will . . .Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:Contact customers to schedule and confirm service appointmentsSchedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriateSchedule & communicate with Service Technicians to meet customer requirementsPerform outbound calls to customers to follow-up on service receivedPerform outbound calls to customers regarding outstanding account balancesReceive payments from past due customersProficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedulesReschedule unserviced accounts within 24 hoursAnswer inbound customer service calls with an open, friendly greetingUtilize strong listening skills and probing questions to identify the customer's concern and evaluate their needsUse strong communication skills to communicate/empathize with customersWork well within a teamParticipate in quality assurance processes/programs/initiatives as requestedIf you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team! We Offer Competitive hourly payComprehensive benefits package including medical, dental, vision, maternity & life insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsQuality, comprehensive training programsWhy Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customersAs the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISMThe Pest Management Industry is growing - and is a recession resistant line of businessOrkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GAAre you ready to take your CAREER to the next level?Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivableExperienceRequired2 year(s): Proven customer service experience1 year(s): Proficiency in MS Outlook, Word and ExcelPreferred3 - 4 years: Scheduling or dispatch experience in a service industryEducationRequiredHigh School/GED or betterPreferredBachelors or betterSome college or betterSkillsRequiredProblem Solving AbilityInfluencing OthersCustomer ServiceCustomer FocusCommunicationSelf-ManagementBehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredFinancial: Inspired to perform well by monetary reimbursementGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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