Expeditor

Employer
IHOP
Location
Washington, DC
Posted
Oct 23, 2021
Closes
Oct 25, 2021
Ref
160167111
Function
Accountant, IT
Industry
Restaurant
Hours
Full Time
Since 1958, IHOP has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, theres one ingredient thats always constant a smile. Weve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.This is just one of the many fun and exciting changes you can expect from IHOP. Because we know the shortest distance between two people is a smile.The Expeditor (Food Quality Coordinator) coordinates preparation of food and its delivery from the kitchen to the table in accordance to local and IHOP Standard Operating Procedures (SOP) regulations.The Expeditor (Food Quality Coordinator) essential duties and responsibilities are:Develop and maintain professional functional working relationships with IHOP team members.Prepare and garnish food for delivery to guest following IHOP SOP manuals,Communicate servers' food orders and service requests in an accurate and timely manner.Memorize and apply IHOP terminology, abbreviations, and methodologies.Identify food that is incorrect and remedy the problem before it is sent to the guest.Pull foods in order to check sold.Know the table numbers in the restaurant, and be prepared to run food to guests.Be aware of time; keep tabs on how long items have been in the window; find out why something has not been delivered quickly (ie lost check or check not thrown by cook); make sure guests are not kept waiting, or are given a reason why.Have full knowledge of all menu items and how the food should appear on the plate (including correct garnish and plating).Stock and rotate all needed supplies in the service areas and dining room.Comply with all local and SOP health, sanitation, and safety guidelines.Clean, clear pass bar areas. Empty trash and polish all pass bar stainless steel. Perform all cleaning duties according to the posted cleaning charts.Comply with IHOP uniform and appearance standards per SOP guidelines.Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.Prior experience or training is desired, but may not be required. * Ability to read and comprehend instructions, correspondence, and memos. * Ability to write guest checks and simple correspondence. * Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests. * Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * IHOP training coursework as assigned.