Systems Administrator

Chenega Corporation
Chantilly, VA
Oct 23, 2021
Oct 25, 2021
Full Time
**Summary**The **Systems Administrator** will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.**Responsibilities**+ Provide systems administration of desktop and server systems connected to local and wide area networks.+ Engage in desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.+ Provide support for implementation, troubleshooting, and maintenance of IT systems.+ Manage IT system infrastructure and any processes related to these systems.+ Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, and mobile devices, etc.+ Provide Tier 2 and Tier 3 problem identification, diagnosis, and resolution of problem.+ Provide support for the escalation and communication of status to agency management and internal customers.+ Provide support for the dispatch system and hardware problems and remain involved in the resolution process.+ Install/load the operating system and application software.+ Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.+ Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.+ Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.+ Execute on-site, on the floor, technical and system administration support.+ Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including web servers, network attached storage devices, and stored data in support of business processing requirements.+ Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements.+ Evaluate and install software and hardware patches and resolution of software related problems associated with COTS/GOTS products.+ Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.+ Attend meetings weekly and provide weekly status reports.+ Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.+ Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required.+ Create and follow procedures to maintain and manage multiple linked databases, including security, data safety and integrity, disaster recovery, and bulk data import and exports.+ Conduct routine and emergency maintenance of assigned data center equipment.+ Communicate and coordinate scheduled preventive maintenance windows with potentially impacted customers.+ Collaborate and contribute to the development, administration, and testing of backup and recovery plans.+ Ensure systems are secure to STIG guidelines by utilizing tools like Retina and HBSS.+ Maintain operational, configuration, and other standard operating procedures (SOPs).+ Verify system availability with existing Enterprise tools.+ May serve in a supervisory capacity.+ Participate in technical research and development to enable continuing innovation.+ Other duties as assigned**Qualifications**+ Bachelor's degree and 4+ years relevant experience OR+ Associate degree and 6+ years relevant experience OR+ High school diploma or GED and 8+ years relevant experience+ Years of relevant work experience includes:+ UNIX, Windows, and/or Storage administration+ Experience working with trouble reporting and tracking systems such as REMEDY+ Experience supporting the IC/DOD+ Experience in the imagery intelligence domain a plus+ CompTIA Security+ or DoD 8570 Level II equivalent within 90 days of hire is required+ TS/SCI clearance required**Knowledge, Skills and Abilities**+ Ability to travel to local sites around the DC Metro area.+ Ability to obtain a CI polygraph.+ Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems.+ Ability to learn, understand, and apply new technologies.+ Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities is required.+ Ability to respond to after hour calls provide "on-call" support.+ Must possess strong problem solving and fault isolation skill sets.+ Knowledge of the customer's processes and procedures and of the customer's production systems a plus.+ Ability to prioritize and execute tasks in a high-pressure environment.+ Ability to function as a team member and independently.+ Ability to travel 0-35% to local area sites as well as other locations with similar architecture/footprint.+ Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain.+ Ability to lift or move various pieces of computer equipment, (max 40 pounds).+ Ability to prioritize and execute tasks in a high-pressure environment.+ General knowledge of database administration, network administration and possess network configuration management skills.+ Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021.\#NJVC, LLCChenega Corporation and family of companies is an EOE.Equal Opportunity Employer/Veterans/DisabledNative preference under PL 93-638.We participate in the E-Verify Employment Verification Program

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