Super User (Sr. Systems Engineer) - Security Department

The Henry M. Jackson Foundation
Bethesda, MD
Oct 23, 2021
Oct 25, 2021
Full Time
Join the HJF Team! HJF is seeking a Super User (Sr. Systems Engineer) to support the Security Department located at the Uniformed Services University in Bethesda, MD. HJF provides scientific, technical, and programmatic support services to the Security Department. US citizenship required. This position shall serve as the Video Management System and Access Control/Alarm Systems administrator and maintenance manager in support of the Security Department, located at the Uniformed Services University (USU) in Bethesda, Maryland. The Electronic Security System Administrator/Manager (ESSAM) serves as the Security Systems Administrator/Manager (SSAM) for the Electronic Security System (ESS). The incumbent will be responsible for configuring, testing, troubleshooting, and maintaining the enterprise-wide access control and video management systems. The incumbent must demonstrate commensurate specialized experience in managing and supporting electronic security systems administration. Responsibilities: Oversees and certifies all new work, repair work, or maintenance done on the ESS system and certifies the functionality of all equipment and capabilities installed on the system. The ESSAM will maintain the ESS database and will monitor its performance to meet the specifications of the system. (15%) Issue and manage Lenel system accounts for all personnel authorized to arm and disarm individual accounts or facilities throughout the USU Complex. Also, provides basic application training to USU Security personnel using ESS covering all aspects of the system functionality including alarm monitoring, intrusion detection, access control, sensor, and interior and exterior closed-circuit cameras throughout the USU Complex. (20%) Implement established policies and standards for monitoring and maintaining system devices and resources. Serves as a call manager or incident resolution technician for the USU Security warranty service desk. Attends meetings involving the physical security of the USU Complex as needed. Updates/maintains ESS drawings as needed. (15%) Provides reoccurring training to USU Security personnel on the use and monitoring of the ESS. Provides support to a team of administrators with proper integration, monitoring, configuration management, change management, documentation, and maintenance of systems and software applications. Support ESS databases including database backup, upgrade, maintenance, migration, tuning, and monitoring. Coordinate and cross-train with other database administrators. (15%) The ESSAM shall maintain a database for each of the following (15%): Monthly Consolidated Routine Repair Services Report Monthly Equipment Inventory Preventative Maintenance List of Standard-Operating Procedures and when last updated Emergency Maintenance Report Spare Parts Inventory Oversees and certifies all work done on the system and oversees and certifies all additional equipment and capabilities installed on the system, per the established guidance. Actively participates in the planning, testing, documentation, coordination, installation, maintenance, and operation of all elements comprising the ESS and components. Maintain a list of personnel who may authorize access to specific rooms/areas. Provide access to individuals as requested from USU Security leadership. (15%) Serves as a call manager or incident resolution technician for the USU Security warranty service desk. (5%) May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role. Required Knowledge, Skills and Abilities: Security integration hardware and software installation. Troubleshooting, configuration, administration of Internet Protocol (IP) based electronic security systems, including access control, video systems and intrusion detection. General functional responsibilities of device configuration, programming, installation, and maintenance of IP based electronic security systems, including cable, access control card readers and data gathering panels. Video management software and network video recording platforms, as well as design and initial implementation. Incumbent must independently operate, inspect, diagnose, and perform minor repair for system problems and be capable of taking immediate actions to resolve malfunctions. Requires detailed knowledge of all hardware and software operating systems, to include maintenance of all systems, linked sensors, system configurations from front- end to end users. Incumbent must have exceptional customer service skills. Minimum Education: Bachelor's degree required. Minimum Experience/ Training Requirements: Minimum 9-10 years of experience required. Required Licenses, Certification or Registration: The ESSAM will be certified by Lenel and Milestone as a Direct Support System User. They should hold the following certifications (or be eligible to become certified immediately upon hire): Lenel Certified: Incumbent must have experience operating on an integrated access control software; OnGuard Hardware & Software Fundamentals Advanced Access Control System Administrator Specialist OR Software House/SensorMatic, AMAG, Hirsch, and MDI will be considered. Milestone Certified: Incumbent must have experience operating a video management system; Milestone-Certified Integration Technician (MCIT) OR Bosch, Axis, Pelco or Avigilon video management systems will be considered. This position requires certification on the operating system of the Access Control/Alarm System (Lenel OnGuard) at the start of the performance period. Background/Security: US citizenship required; eligible to obtain and maintain a Tier III Investigation/ Secret Clearance and Common Access Card (CAC). Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.