Job SummaryPerforms clinical and administrative duties in an ambulatory setting under the supervision of a physician. Duties may include documentation of vital signs, EKGs, event monitor hook-up, chart preparation and assisting providers with patient exams. Position may float to other ambulatory cardiology sites/locations within the system.Minimum QualificationsEducation/TrainingBachelor's degree in kinesiology or science related field.ExperienceBachelor's degree in Exercise Physiology/Science or related major OR successful completion of a Cardiac Technician course; experience working with electronic medical records preferred.License/Certification/RegistrationCPR Certification.Knowledge, Skills & AbilitiesClinical competency as verified. Excellent customer service/patient interaction skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesAssists provider with patient preparation for examination, minor office procedures and education of patients. Supports other members of the clinical team, assuring optimal patient flow; manages variable and unpredictable patient volume throughout the work day. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed.Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients, regardless of visit type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, emergent care, or follow up tasks such as retrieval of documents associated with referrals/testing, conducts motivational interviews that include screening and/or coaching on disease management ability, motivation to change, learning care needs, community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings.As part of a High Reliability Organization, reports actual and potential problems concerning patients, families and associates using established reporting protocols for MedStar Health and/or work location.Ensures ongoing compliance with regulatory and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/ unexpired, checking and maintain emergency equipment and all related tasks.Participates in population management activities including an awareness of the populations they serve and engages the patient in self-management support, goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities.Performs EKGs and event monitor hook-upsDocuments clinically related activities accurately in the patient's medical recordProvides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy.Fulfills infection prevention and environmental responsibilities as assigned, which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.Provides telephone screening services to gather information from patients, determine appropriate disposition and document per established telephone screening protocols.Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization.Ability to float to other ambulatory cardiology sites/locations within the system to be able to perform all duties at multiple entities.Attends all scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, CPR and others as required.Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Participates in meetings and on committees and represents the department and hospital in community outreach efforts.Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.