Duties

Summary

As Program Manager for Enrollment and Member Support at the GS-0340-15 level, you will be part of Healthcare and Insurance, Office of Personnel Management. You will provide overall leadership and mentoring for the group as well as planning, organizing, and supporting agency initiatives, projects and programs.
Learn more about this agency

Responsibilities

• Serves as principal official responsible for analyzing and improving the systems and processes used throughout the Federal government to enroll members in the Federal Employees Health Benefits Program and other related benefit programs.
• Contributes to annual Federal Benefits Open Season preparation, execution, communication and outreach.
• Addresses meetings and groups of various organizations on matters pertaining to Healthcare and Insurance, to share and obtain information on enrollment-related matters used to drive improvements.
• Develops, reviews, updates and leads project performance in relation to goals, monitors quality, timeliness, resource usage and budget; takes corrective actions where applicable.

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
15

Requirements

Conditions of Employment

• Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
• As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the agency (if later than November 22, 2021). The agency will provide additional information regarding which forms of documentation can be accepted and how you can request a legally required exception from this requirement.
• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required

Qualifications

For the GS15: You must have one year (52 weeks) specialized experience at the next lower grade level (GS-14) or equivalent in the Federal Service (or equivalent) which includes delivering innovative healthcare and insurance business solutions, regulatory and sub regulatory guidance, conducting stakeholder outreach, enhancing the enrollment experience, and establishing policies and procedures, and contributing to the annual Federal Benefits Open Season implementation.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-14 level is required to meet the time-in-grade requirements for the GS 15 level.

You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Relocation expenses will not be paid. Current OPM employees may qualify as an exception.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Analytical Skill
• Leadership
• Oral Communication
• Strategic Thinking

Situational
Behavioral

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: These programs apply to Office of Personnel Management (OPM) employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP eligibility. For more information: http://www.opm.gov/rif/employee_guides/career_transition.asp

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Your Resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

Other supporting documents:

• Cover Letter, optional
• If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request including the Reasonable Accommodation Request Form found here .
• Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are in the competitive service and the highest grade or promotion potential held.
• Most recent Performance Appraisal, if applicable.
• CTAP Reduction-In-Force documentation, if applicable.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.