Endpoint and Customer Services Executive

Fort Meade, Maryland
Oct 23, 2021
Nov 01, 2021
Full Time


This position is in the Senior Executive Service (SES), an elite group of top government leaders. SES members possess a diverse portfolio of experiences including strong skills to lead across organizations.

Learn more about this agency


The incumbent's responsibilities may include management of highly classified programs for the White House, Secretary of Defense, and DOD CIO, in addition to management of the 4th Estate Network Optimization (4ENO) IT reform initiative. The Endpoint and Customer Service Executive will work closely and coordinate with the Director, DISA, and the Director, OPC, in order to ensure a successful and error-free execution highly classified and general commodity IT programs; and ensure their sustainment and lifecycle evolvement.

1. Leads the design, acquisition and sustainment of DISA's classified, special access, and NLCC commodity IT programs.

2. Leads the design acquisition and sustainment of the 4ENO program, to include a unified global service desk.

3. Leads the development of a strategic vision and plan for the evolution of the DISA Endpoint and Customer Service portfolio.

4. May engage into highly classified initiatives or projects for the Secretary of Defense and DOD CIO. The incumbent's leadership and activities include - discussions with senior DoD leaders, complex analysis, national and international coordination, and development of new architectural IT models with overarching U.S. governmental policies for DOD CIO and the Secretary of Defense to consider.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. Citizen.
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • Pursuant to the Executive Order on Requiring COVID 19 Vaccination for Federal Employees, new DoD civilian employees will be required to be fully vaccinated against COVID 19 prior to entry on duty, subject to such exceptions as required by law.
  • More details regarding vaccine requirements can be found at https://www.saferfederalworkforce.gov/faq/vaccinations/. Selected candidates will receive further information during the job offer process.
  • Background investigation required and must be eligible for a TS/SCI clearance.
  • This is a drug testing position.
  • Financial Disclosure Form OGE 278 is required.


To meet the minimum qualification requirements for this position, you must show in your resume that you possess the five Executive Core Qualifications (ECQs), Technical Qualifications and other qualifications, if applicable, listed below.


Applicants must submit written statements (narrative format) describing accomplishments that would satisfy the ECQs. You must address each ECQ separately. You are required to respond to all ECQs. If you fail to do so, you will be rated as 'ineligible.' Additional information on the ECQs is available at www.opm.gov/ses/recruitment/ecq.asp. Each accomplishment should be clear, concise, and emphasize your level of responsibilities, the scope and complexity of programs managed, and results of your actions. Please limit your written statements to 2 pages per ECQ (maximum 10 pages for all ECQs).

ECQ 1 - LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2 - LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

DoD Joint Enterprise-wide Experience: Possess a broad point of view and an awareness and understanding of individual or organizational responsibilities in relation to DoD or government-wide strategic priorities. Executives should demonstrate ability to work with internal and external partners to support national security objectives. This perspective is typically gained through a variety of diverse work experiences.

Failure to meet any one of the technical qualifications requirements automatically disqualifies an applicant.

MANDATORY TECHNICAL QUALIFICATIONS: All applicants must submit written statements (narrative format) of accomplishments that would satisfy the technical qualifications. You must address each technical qualification separately and specify which TQs you are addressing in your responses. Please limit your written statements up to 2 pages (maximum) per technical qualification.

TQ 1. Expertise in the concepts, principles, and practices across a broad spectrum of information disciplines to identify integration issues that have a direct impact on a wide range of operations performed by the Agency, to include in-depth knowledge of enterprise-class service delivery, Information Technology Infrastructure Library (ITIL) processes, enterprise help desk support, enterprise architecture development and implementation.

TQ 2. Experience leading the development of technical, programmatic, and strategic planning that will enable programs or mission spaces to achieve integrated and secure capability solutions that may extend across the strategic and national operating levels.

TQ 3. Documented program management experience, skills, and/or demonstrated ability in nuclear command, control, and communication programs which deliver information technology support services to high-level entities in the federal government.


There is no substitution of education for experience for this position.

Additional information

Competitive wages, flexible schedules and one of the most comprehensive benefits packages found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, and growth & learning. To find out more, visit our benefits information page: http://www.disa.mil/careers/benefits.html .
  • U.S. Citizenship required
  • Current and Former Career SES members, and graduates of SES CDP programs with OPM Certified ECQ's need to only address the technical qualifications (and need not respond to the Executive Core Qualifications (ECQs)). Graduates of an approved SES Candidate Development Program must include a copy of their OPM certification of eligibility.
  • Telework availability will be based upon the mission requirements and supervisory determination.
  • The incumbent must be eligible to obtain and maintain, at minimum, a Top Secret/SCI security clearance.
  • The position is a Drug Testing Designated Position.
  • The incumbent is required to comply with the provision of the Ethics in Government Act, Public Law 95-521, as amended, which requires the submission of a Financial Disclosure Statement, OGE 278, upon assuming the position, annually, and upon termination of employment.
  • All newly appointed career SES leaders must sign the Reassignment Rights Obligations Agreement as a condition of appointment into the SES.
  • Occasional Travel Required.
  • Permanent Change of Station Costs (PCS) may be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here .
  • Relocation allowances will be considered.
  • You may serve up to a two-year probationary period unless you previously completed the probationary period in the SES.
  • If you are unable to apply online, view the following link for information regarding Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the quality and extent of your total accomplishments, experience and education. Your application will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required

Position sensitivity and risk
Special-Sensitive (SS)/High Risk

Trust determination process
National security

Required Documents

1. ECQ Narratives - Written statements (no more than 2 - pages per ECQ) addressing the Executive Core Qualifications, the Technical Qualification(s) (no more than 2 pages per TQ), and other qualifications as applicable.
2. Résumé - You must submit a resume or any other written format you choose to describe your qualifications. Applicants typically provide the following information:
Vacancy ID# 11263677
Full name, mailing and email addresses, day and evening telephone numbers.
Educational information, including the name, city and state of colleges or universities you attended, as well as the type of degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education ( http://www.ed.gov/admins/finaid/accred/index.html ).
Information about your paid and non-paid work experiences related to this position including: job title, duties and accomplishments, employer's name and address, duration of employment, and salary.
You may also include information about honors, awards, and special accomplishments.
3. Graduates of an approved SES Candidate Development Program must include a copy of their OPM certification of eligibility.
4. SF-50, Notification of Personnel Action, if currently serving under an SES appointment, this includes current agency employees.

Applicants who fail to submit all information and documents (i.e. a resume, ECQs, technical qualifications, and other qualifications, as applicable) WILL NOT receive consideration for the position.

DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as award certificates will not be considered.

NOTE: It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed are received, legible, and accurate.

WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 PM U.S. Eastern Time Zone11/04/2021, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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