Service Specialist

511 Inc
Rockville, MD
Oct 09, 2021
Oct 24, 2021
Customer Service
Full Time
"We are innovators who make purpose-built gear for the most demanding missions."A' Our ethos defines our culture - Trusted, Responsive, Accountable and Committed.5.11 Tactical is the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. We are now opening 5.11 retail stores nationwide to complete the total 360-degree experience our customers crave. Our teams work closely with First Responders, Special Forces operators, industrial professionals, tactical and fitness enthusiasts around the globe to design, develop and deliver unique apparel and gear that inspires readiness.In order to accomplish this mission, we have an exciting opportunity as a part-time Retail Sales Associate at our retail store located at 12212 Rockville Pike, Rockville, MD 20852 . The Retail Sales Associate delivers a superior customer service experience that builds customer relationships and brand loyalty.RESPONSIBILITIES:DELIVER OVERALL BRAND EXPERIENCEDemonstrates 5.11 Tactical's values and mission through customer service and brand experienceMaintains expert knowledge of products and services offeredRecovers and replenishes products on sales floor according to brand presentation standardsProcesses merchandise shipments effectivelyProvides an efficient and satisfying cash wrap experienceAssists in housekeeping duties to maintain a neat, clean, and professional store experienceExecute alteration fitting and customization orders (in selected stores only)BUILD CUSTOMER RELATIONSHIPSMaintains a 100% focus on the customerTakes initiative to establish customer relationships and provide excellent serviceDetermines customer needs by asking open-ended questions ACHIEVE RESULTSAccountable for individual sales goals and shows accountability for store goalsExpands a customer's purchase with additional products related to their specific needsWorks well with team members to ensure store successMaintains an awareness of Loss Prevention practicesCommunicates ideas and concerns to the Leadership TeamQUALIFICATIONS:To perform the job successfully, an individual should have the following credentials:Demonstrates the ability to engage customers with a positive and friendly attitudeStrong computer skills - MS Office Suite and ability to operate a retail POS systemPossesses desire to become an expert about products and educate customersExhibits comfort with contacting customers after the sale to build relationshipsSchedule flexibility to include evenings and weekendsETHOS:At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture - Trusted, Responsive, Accountable and Committed.TrustedStrive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.ResponsiveListen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.AccountableSeek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.CommittedOvercome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to "A< oeover-deliver"A' relative to expectations.5.11's practice is to hire at 18 years of age and older onlyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)