Description:You will be handling all communications with our customers to provide them with excellent support. Our customers may range from teachers to district admins, and having great communication skills is a requirement. You will also be working directly with our development team to help resolve customer issues. The position requires occasional travel to meet with customers, attend trade shows. Training will be provided on how to use the program.Required Skills:Solid verbal and written communication skills.Ability to speak with confidence and energy over the phoneExcellent virtual presentation skillsProficient with Excel, Word, and Google DocsTelephone skills fielding calls and requests from customersAbility to type 50 WPM +Good organization skillsAbility to work both independently (with direction) and with a teamBachelor's degree preferredResponsibilities:Maintain a thorough knowledge of TypingClub and other edclub products.Provide excellent customer service by answering customer questions over email, tickets, and phone.Provide a professional and pleasant ordering experience for customers.Provide support to customers by resolving problems with regard to the product, billing, or taking orders.Coordinate efforts with other teams and teammates to resolve issues quickly.Perform root cause analysis for each issue, escalating as necessary.Document and track issues in the software.Provide training and documentation for trending issues.Assist in improving the quality of the software by examining new features and providing feedback.Update our support help forum with relevant and repeated support topics.Help with logistics and setup of trade shows.Attend to high-value customers that are assigned to you.Benefits:Full-time positionMedical, dental, and vision insurance401(K) planPaid time offPaid holidaysOn-site and off-site company eventsCasual attireTransportation allowanceRelaxing, stress-free work environmentAbout Company:Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.edclub, Inc. is an Equal Employment Opportunity Employer.