Customer Service/Call Center Representative (Financial Regulatory Tech)

Prince William County Government
Woodbridge, VA
Oct 21, 2021
Oct 24, 2021
Customer Service
Full Time
IntroductionAre you looking for an opportunity to make a positive difference in the community? Are you a hard-working and self-motivated team player? Do you enjoy interacting with people on the telephone and virtually? Would you like to be part of an organization that empowers its staff to achieve success and assists them to improve upon their individual growth? If you said yes to any of these questions, then the Prince William County Tax Administration call center is the place for you!ABOUT THIS ROLE:Highly motivated customer service representatives are needed to fill one (1) Financial Regulatory Technician position in our fast-paced Tax Administration call center. Candidates must be positive innovative team players, demonstrate a can-do, helpful attitude, and be able to work professionally with a diverse group of people. You will be part of a team that works with the public processing Business License, Business Tangible Personal Property, Personal Property Declarations, Transient Occupancy, Daily rental returns, answering tax questions, and resolving taxpayer issues and concerns. What you will do:Process business license, business tangible personal property, transient occupancy returns, daily rental returns, and personal property declarations.Update account, open, and close a variety of account types.Identify customer problems and resolve based on County tax laws and proper documentation.Process correspondences, answer call center phone calls, send emails.Be punctual, professional, accountable while providing excellent customer service.Document conversations, update records and thorough research of account information.Perform well under pressure and be able to multi-task several projects successfully.Answer Taxpayers questions and update Personal Property, Real Estate, Business License and Business Tangible accounts based on VA Codes and Laws.Use software to include Tax Administration tax system, Microsoft Office, Access, computerized phone system.PREFERENCES:Superior customer serviceAt least 2 years of data processing experienceAbility to multi-taskProblem solver/analytical thinker who is a self-starter.MUST BE BILINGUALExperience working with the public sector.Call center experience.Excellent written and oral communication with the public.Know and understand Local and State Tax Laws and apply them when working on an account or speaking to a customer.Know how to work through different computer software, follow office guidelines and presenting one's self in an office environment.Honest time keeping, privacy of personal information of our customers.Know how to answer tax questions, collection questions and business questions based on state, local and federal laws, regulations, codes and ordinances.MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTSHigh school diploma or GED and 2 years of related experience.SCHEDULE - REQUIREMENTS: - Monday through Friday: There are two shifts that will be decided by your supervisor : 8:00 to 4:30 and 8:30 to 5:00. You may be requested to come in 15 minutes prior to the start of your shift in order to have time to open your drawer and be ready to take your first customer.SPECIAL REQUIREMENTS: A Criminal History background check is required.ENTRY SALARY RANGE: $20.43 - $25.86.NOTEThe above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To review the description of duties and responsibilities of persons working in this classification click hereThe position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.