Desktop Support Technician
Job Description Responsibilities/Duties: Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations. Assists customers to identify and specify requested hardware and software. Coordinates activities, times, schedules, with supervisor and end-users in regard to the installation, operation, evaluation of user locations for equipment ensuring needs are addressed appropriately and timely with standards and procedures. Uses Helpdesk Call Tracking application to log all activities and update requests accurately and well detailed. Collects data from customers to aid completion of request. Work on Special Projects as assigned Maintain a clean and professional work environment Qualifications and Experience: High School Diploma or equivalent GED is required. An Associate's degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred. Two years experience with desktop equipment, performing installations, configurations, trouble shooting, and evaluations. Knowledge of PCs, terminals, and printer hardware and software configurations, Microsoft Networking, Novell Networking, cabling infrastructures. Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Must have excellent communication and organization skills; demonstrates confidence and creativity. Ability to multi-task and to work under pressure and short timelines. Able to interact effectively across organization/ diverse cultures, and communicate clearly, concisely and persuasively. Excellent planning, organizing, coordination, presentation, and time management skills. Excellent customer service skills and the ability to work with all levels within the organization.