Job Description Job Responsibilities: 1. Validate and Update customer information in internal CRM system 2. Help with the product review process 3. Learn the ERP system and manage the online orders from Amazon 4. Answer inbound calls and dial back missing calls from customers Requirements: 1-3 years customer service experience, tech company background preferred High School diploma required Communicates in a professional, positive and respectful manner both verbally and in writing Comfortable multitasking and delivers accurate and thorough work Must be able to multitask well and handle changes in a positive manner Bilingual preferred, but not required (Spanish, 中文) Company Description We are the UMD Alumni Company and provide projectors for home theater and office use. We are the best sellers on both Amazon and Walmart.