Customer Service Representative

Employer
The Kraft Heinz Company
Location
Columbia, MD
Posted
Oct 22, 2021
Closes
Oct 24, 2021
Ref
158124389
Function
Customer Service
Industry
Other
Hours
Full Time
About Us The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We're a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we're united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. our consumers, and our communities. Every day, we're transforming the food industry with bold thinking and unprecedented results. If you share our passion - and are ready to create the future, build a legacy, and lead as a global citizen - there's only one thing to do: join our table and let's make life delicious!Job Requirements:Handle incoming customer service callsDispatch incoming customer phone callsAccept customer calls and return customerMaintain customer service related information for customer accountsEnsure quality customer service and customer satisfactionMaintain customer service voicemail and return customer callsProvide customers with superior customer serviceProvide customer service for internal customersCapturing customer information and answering customer inquiriesResolve inbound customer calls regarding accountTake customer orders and provide high-quality customer serviceMake out going customer service callsWork with customer service manager to ensure proper customer serviceResolve any customer service issuesAnswering inbound calls and providing excellent customer serviceProvide customer support and handling customer inquiriesCombining excellent customer service skillsAssure quality customer service to all customersProvide exceptional customer service to all customersProvide superior customer service with all customer interactions

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