Drain Service Technician
My Plumber Plus is hiring a Drain Service Technician! The Role: Diagnose and repair drain issues and lead customers to informed and confident buying decisions. Responsibilities of our next Drain Service Technician * Complete all drain cleaning, jetting and cable work related to in-home, service calls. * Know how to establish customer rapport to provide the right products and services. * Educate and assist customers on the importance of sewer repair and replacement. * Help customers select the right maintenance plan and understand warranty information. * Explain reasons for blockage and illustrate how you will resolve the issue. * Understand your service criteria and hold yourself accountable for exceeding revenue goals. * Show yourself as professional and knowledgeable to win new referrals and repeat business. * Work along side customer service and dispatch to ensure overall success of the business. * Protect drain cleaning equipment and keep a well inventoried truck. * Participate actively in all training exercises, morning meetings, trade shows and retreats. * Train and mentor apprentices to ensure quick, accurate repairs. * Be accurate and timely with invoices, time cards, curbside feedback and option sheets. Competencies for Success for our Drain Service Technician * 2 years experience draining, with knowledge of local plumbing codes and ability to make on- * the-job applications. * Willing to apply for drain cleaning license if not already licensed. * Clean, safe driving record. * Personable and professional with a knack for diffusing messy situations. * Highly organized with exceptional follow-through abilities. * Strong verbal and written communications. * High integrity with advanced social skills and ability to make solid connections. * Strong desire to be a better technician tomorrow than you are today. * Competitive individual contributor who also loves to win as a team. * Pass a drug screen and background check. * Ability to pass a DOT physical to drive a company vehicle What can My Plumber Plus do for you ? * Provide stability over 30% of their staff has been employed 10 years or longer. * Theyve been in business for 40 years and have 5-star reviews. * They have a great benefits package (see full list below). * They are a family-owned company with a fun, professional and caring management team. * They are growing and so are the opportunities for advancement. * They provide ongoing training and professional development. * They have box seats to the Nats, Caps and Jiffy Lube Live for employees to enjoy! * Team events and an Annual Crab Feast for employees and their families. * Pride in working for a company that makes a difference in the community and always does right by the customer. * Culture of continuous improvement including use of latest technology platforms in the industry.