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Manager Operations Management I

Employer
Fiserv, Inc.
Location
Hagerstown, MD
Closing date
Oct 24, 2021
What does a successful Manager Operations Management do?A successful Business Operations Manager is responsible for managing a team with various responsibilities related to card brand compliance efforts; inclusive of merchant level card brand program registrations, card brand rules inquiries, rules violations/data integrity programs and other non-compliance related efforts; card brand release communications and other efforts related to support card brand changes.In this role, you can look forward to:Providing coaching, support, career mentorship and feedback to associates on performance, and career goals. Ensuring company policies and processes are followed. Administer performance management by diagnosing improvement opportunities, providing effective feedback, training, professional development and correction action. Providing clear, concise guidelines and oversight, to ensure financial integrity for the Fiserv business related to payment card rules, regulations, fees and external industry representation. Communicate and assist with the Card Brand Organization Rules & Regulations for GMA Channel. Receive, review, distribute, monitor, and resolve merchant violations. Support the Interchange and Card Brand Registration Programs.Basic Qualifications for Consideration:Previous team management experience requiredDetailed orientatedAnalytical and process thinkerProficient in Microsoft office tool experience (Outlook, Word, Excel, PPT, etc.)Demonstrates ability to communicate effectively with multiple levels of the organizationAbility to conduct basic research and fact gathering from a variety of sources and clearly communicated to internal and external clientsAbility to develop and maintain excellent working relationships with internal and external clientsWho We Are:Payment Acceptance provides support for changes made by the Card Brands, such as new requirements for EMV or Credential on File transactions. We are a liaison between Fiserv and the Card Brands as well as subject matter specialists that work with our Bank Partners to ensure that our merchants are processing in the best way possible.

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