About GapGap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll DoAcknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accuratelyOffer style and outfit suggestions to the customer, utilizing mannequins and displays for inspirationPromote loyalty by educating customers about our loyalty programsLeverage omni channel offerings to deliver a frictionless customer experienceSupport sales floor, fitting room, check out, and back of house processes, as requiredCourteous and responsive to internal/external requestExchange and verifies job related information to provide supportWho You AreGood communicator with the ability to utilize technology effectively and engage with customers and your team to meet goalsProblem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as requiredAble to handle customer interactions and potential issues/concerns courteously and professionallyUse basic information-gathering skills to solve problemsAbility to learn procedural knowledge acquired through on- the-job trainingGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.