Operations Manager (Proposal Effort)

Alexandria, VA
Oct 22, 2021
Oct 24, 2021
Full Time
RCG is seeking an Operations Manager (to be bid in a Proposal Effort) for a full-time position as part of an ongoing contract in Alexandria, VA. RCG is a growing federal contracting company looking for strongly qualified people to help support our clients.Due to security requirements, all successful candidates will be a US Citizen or Lawful Permanent Resident and must be able to obtain a public trust clearance. (Upon award and selection)This position is the alternate POC for the Government. The Contractor shall designate one (1) individual to serve as the Operations Manager. The Operations Manager is responsible for management and oversight of the Service Desk Operations supporting a centralized service desk for our customer's Information Technology services. This includes support of customers requesting support for desktop, infrastructure, business applications, and information security.Required Qualifications:Demonstrated experience as a program manager (preferred minimum of 7 years of experience).Bachelor's Degree preferred that degree is in an IT-related field.Excellent communication skills in the English language - both verbal and writtenKnowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.ITIL Foundations or higher certification.Preferred experience supporting and interfacing with senior executive stakeholders.Experience working in a customer service role.Experience working with SLAs.Strong time management and communication skills.Ability to adapt and prioritize work independently in a dynamic environment.Strong interpersonal and presentation skills.Experience with supporting high priority tickets.Experience with ITSM tools such as ServiceNow or equivalent.Experience with desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video.Experience with Automated Call Distribution systems.Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.

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