AACC Software Engineer

Apex Systems, Inc.
Columbia, MD
Oct 22, 2021
Oct 24, 2021
Full Time
CC Software Engineer Works to become a subject matter expert in one or more areas of software engineering May have a specific focus in one or more of the following: designs, deploys, and supports best in class software, development processes and software development tools; develops tasks including module design and coding, debugging, and documentation of application programs and systems level programming; conducts systems programming and systems support activities; develops coding and design tasks to ensure software meets specified performance, scalability and reliability requirements; defines DocuSign Envelope ID: 6B39120B-0B53-4544-AE19-864F33C84C98 model interfaces/formats for performance simulation; defines the module specific requirements for software development projects; designs, analyzes, plans, and modifies network components supporting communication implementation activities; provides support to customer and account teams to understand customer requirements and responds to customer problems. Works on multiple projects simultaneously. Domain and technical leadership in at least one project area. Demonstrates deep understanding of the impact on one or more projects. Develops technical solutions to complex problems that require regular use of creativity. This position would be responsible for design, implementation and on-going support of Integrated Contact Center applications, utilizing the full Avaya Aura Contact Center product suite, AACC, CCElite and Oceana. Duties may include: * Implementation process development * Solution design development and documentation * Component configuration and deployment * Interoperability testing * Data Analysis * Strong Troubleshooting skills Requirements * Bachelors or related field experience * 3 years experience at the Engineer Two level or 5 - 8 years total experience * 8+ years of hands-on VOIP/SIP experience * 5+ years of experience with Avaya communications solutions * Strong programming & design skills within the implementation of AACC * Expertise in large scale Enterprise Telephony Solutions * Excellent writing and communication skills * Proficiency in Microsoft Excel * Any hands-on experience with any of the follow is a plus: Unified Communications - Video Conferencing, Softphones * Ability and desire to learn independently * Ability to manage time well and meet multiple deadlines EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@ or 844-463-6178. VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-94884f23-23aa-474e-aabf-04bcbafa3693

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