Fixed Operations ManagerPosition SummaryReporting to a District Manager, the Fixed Operations Manager position is responsible for the growth, increased utilization, and management of assigned locations that could include auctions, dealers, rentals or fixed sites in his/her geographic area.Primary duties include the supervision of PDR, Paint, Wheel, Interior, InFleet/DeFleet operations and technicians, while at the same time managing the vehicle flow and demands of each customer.Daily/Weekly OperationsA cents € cents Effectively penetrate all growth opportunities, increasing utilization within assigned locations, to include internal departments such as new, pre-owned, and service.A cents € cents Seek out new business opportunities; effectively building relations and creating opportunities while evaluating needs.A cents € cents Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.A cents € cents Walk and check in with assigned operation locations to maximizing all opportunities within the program limits.A cents € cents As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed.A cents € cents Ensure all technicians and other personnel have proper direction, ample work load, and working at peak efficiency.A cents € cents Manage all paint supplies and controlling waste while keeping sufficient stock.A cents € cents Communicate with the DM/ROD as to any pertinent situation, possible opportunity and help create a plan for implementation if deemed a viable opportunity.A cents € cents Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.A cents € cents Work with Hail Department to prepare hail estimates as needed.TrainingA cents € cents Coordinate new hire orientation to ensure smooth transition for new employees into the organization.A cents € cents Conduct monthly meetings; providing assistance, tips, and feedback on sales tools and other performance-enhancement skills.A cents € cents Ensure all technicians receive proper technical support to maximize their reconditioning skills.A cents € cents Identify and schedule candidates for advanced training, cross training and/or new product implementation.A cents € cents Continue personal development to advance knowledge, improve operations and further develop sales skills staying ahead of the market.People ManagementA cents € cents Act as Team Leader and mentor to Technicians by remaining in close contact daily through a combination of telephone and in-person interface.A cents € cents Proactively identify and resolve issues with employee performance.A cents € cents Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunitiesA cents € cents Conduct informal and formal performance reviews to ensureemployees are aware of their strengths and opportunities for improvement, and develop plans to improve their performance and average monthly billings.A cents € cents Promote the happenings and direction of DW by conducting monthly technician meetings.Customer RelationsA cents € cents Work with designated management/service writers and educate regarding Dent Wizard's PDR, paint repair processes and other reconditioning services.A cents € cents Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times.A cents € cents Visit allassigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.A cents € cents Promote DW's reconditioning services, people and direction in a positive manner.A cents € cents If applicable, walk and estimate whole sale, body line, and turn back vehicles on a regular basis to find opportunities.A cents € cents Conduct weekly/monthly reviews with certain customers and departments.QualificationsA cents € cents Outstanding communication skills and exceptional attention to detail.A cents € cents Proven ability to manage, coach, and lead others.A cents € cents Excellent time-management skills.A cents € cents Paint, body shop, PDR or reconditioning skills a plus.A cents € cents Demonstrated ability to create and/or implement processes.A cents € cents Strong organizational and planning skills.A cents € cents Basic computer skills; Excel, Word, e-mail.A cents € cents Proven ability to sell.