Network Security Technician

TPx Communications
Baltimore, MD
Oct 16, 2021
Oct 24, 2021
Full Time
General Purpose:The Network Security Technician provides firewall change management and change control services, as well as troubleshooting support for our managed services customers. The Network Security Technician also monitors our security tools to triage new security events, as well as identify and implement best practice responses. Network Security Technicians work under the supervision of the Sr. Manager, MSx Security & IT Support and in partnership with Network Security Admins and Engineers. This position requires shift work, occasional over time, and participation in an on-call rotation. An experienced Network Security Technician will have the ability to utilize commercial and open source tools to quickly analyze, detect, and respond to security incidents. Candidates must have the ability to learn new concepts and development methodologies quickly, and interact with other teams on time sensitive changes, troubles, and security events. Reports to (Supervisor/Manager):Works under the supervision of the Sr. Manager, MSx Security & IT Support Direct Reports:None. Essential Duties and Responsibilities:Works with other MSx Security team members to:Performs basic change management for managed network equipment and security appliancesProvides basic support and troubleshooting for managed network equipment and security appliances using available tools such as the FortiAnalyzerMonitors various methods of customer communications to ensure our response times remain within defined SLAs, not limited to but including: Call Centers, Email, and Ticketing SystemsTriages incoming security events, perform log analyses, and implement best practice recommended changesCommunicates with customers to express steps taken to resolve troubles/security events and implement changes on managed network equipmentProcesses incident communications to include initial reporting, follow-ups, requests for information and resolution activity related to security events Provides reporting to customers regarding events related to supported firewalls and network equipment Peripheral Duties:Remains engaged with technical forums and user groupsEvaluates applicability, test, and certify new productsOther relevant tasks as directed by department leadership Desired Minimum Qualifications:Education and Experience:Graduation from an accredited fouryear college or university in a technical / engineering disciplineTwo (2) years of experience in network management, network engineering, or network securityExperience in analyzing security logs generated by Intrusion Detection/Prevention Systems (IDS/IPS) is preferredExperience performing security analysis using Security and Incident Event Management (SIEM) technologies systems is preferredExperience performing analysis utilizing IDS consoles is requiredExperience with Fortinet products is preferredAny equivalent combination of education and experience will be considered Necessary Knowledge, Skills, and Abilities:Excellent verbal and written communication skills requiredExperience in troubleshooting in a technical environmentExcellent analytical and problem-solving skillsSoftware and hardware knowledge of computing, storage, networking, and peripheral devicesProficiency with case management and ticketing systemsSuperior customer service skillsPhone and remote support experience, knowledge and resolution ability requiredStrong understanding of layer 2 and 3 networking and associated protocolsAn understanding of subnetting, binary, and hexadecimalDesirable certifications include CCNA, Network+, or similarActive security clearance is a plus but not required Driving/Travel Requirements:This position may require no more than 5% of occasional travel for training and meetings. Special Requirements:This position will require participation in an on-call rotation.This position will require any combination of shift work on nights, weekends, and holidays. Tools and Equipment Used:Work computer, including word-processing, database and spreadsheet programs.Microsoft Office Suite and Visio applications, and specialized security tools such as FortiSIEM, FortiManager, and FortiAnalyzer. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.This job requires 80% working in front of a computer. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Selection Guidelines:Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.PDN-94a26908-709e-4b7b-b385-913c55f73760