The Heart Institute Information System Admin job responsibilities will include, but are not limited to: Providing system maintenance support and system management for a variety of software and hardware platforms for Heart Institute. Supporting Windows server and desktop clinical systems Planning and implementing necessary hardware and software upgrades Providing precise, detailed documentation regarding the various systems Managing a variety of specialized and diagnostics clinical systems in hospital environment Minimum Education BS Computer Science, Information Technology or highly experienced in Healthcare clinical systems (Required) Minimum Work Experience 2 years Hands-on systems administrator experience with Windows servers and Windows workstations on network environment applications (Required) And 0 years Prior experience in the healthcare industry and work with healthcare applications and systems (Preferred) Required Skills/Knowledge Excellent written and oral communications skills Must provide exceptional customer service and responsiveness to end-user when resolving issues Required Licenses and Certifications Microsoft Certification (eg MCSE, ) (Preferred) And Network Certification (eg Cisco CCNA,.) (Preferred) Or Healthcare clinical applications (ie GE, Philips, Cerner, Siemens, PACS and imaging system) (Preferred) Functional Accountabilities System Management Provide administration for multiple clinical applications to ensure systems accessibility, performance and functionality Perform clinical application software installation and upgrades Maintain clinical application systems and servers Provide and maintain users accounts management System Integration/ Implementation Integrate hardware and operating systems software into hospital environment Implement client/server solutions to support various applications Participate in planning and testing for ancillary software (PACS, HIS, clinical software, etc.) application upgrades (partners with the Bear Institute or other interdisciplinary teams) Technical Proficiency Must have technical communication skills and understanding of clinical workflow, applications, and standard network protocols Knowledge of system hardware installation, monitoring systems performance, network diagnosis and work with IT administrator team and vendors Capable of devising ways to accomplish a difficult task and the ability to recognize a problem and construct an effective solution compatible with overall hospital policies Capable of excellent team work both within hospital and outside members (ie vendors) to resolve tasks Understanding and knowledge of SQL database and the ability to provide reports from different systems Pursue industry standard technical certifications IT Best Practices Work closely with hospital IT administrators to resolve any clinical systems issues as needed Accurately troubleshoot and resolve issues with clinical systems (hardware, software, interface) to minimize impact on clinic Flexible working hours during major systems installations, upgrade and resolving critical issues Display sense of urgency and responsiveness to end-user customers when resolving issues Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance