IT Specialist SYSANALYSIS- ARPA Business Intelligence Analyst

Washington, D.C
Oct 22, 2021
Oct 29, 2021
Analyst, IT
Full Time


This position is located in the Department of Labor (DOL), Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Office of the Chief Information Officer (OCIO). More information on the OCIO is available on our website , LinkedIn , and Twitter accounts

- Position is inside the bargaining unit.

- Recruitment incentives may be considered.

- Term NTE 4 years appointment.

Learn more about this agency


The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. As a part of OCIO, the incumbent will serve as an ARPA Business Intelligence Analyst supporting the establishment and architecture of an enterprise-wide vision and approach to improve evidence-based policy and data driven decision making at DOL. The Business Intelligence Analyst will oversee the development of an enterprise platform to support research, and data science disciplines, constructing analytical strategies for evaluating current performance, identifying opportunities for improvement, designing new data collection models to better collect information, data profiling to identify anomalies, and developing protocols on how to best filter and address variance.

The ARPA Business Intelligence Analyst will work in conjunction with our federal agency partners as well as national and state workforce agencies to implement American Rescue Plan Act of 2021 (ARPA) unemployment insurance (UI) provisions that respond to the economic effects of the Coronavirus Disease 2019 (COVID-19) pandemic. Specifically, the Business Intelligence Analyst will support modification of state workforce computer systems to accommodate the extensions and modifications provided under ARPA. In addition, the incumbent will work to limit fraud through detection and prevention, to promote equitable access and ensure timely payment of benefits to eligible workers, and accelerate claims processing or process claims backlogs due to the pandemic.

Major duties for this exciting opportunity include, but are not limited to the following:
  • You will utilize your expertise in translating organizational objectives and your mastery of Data Analytics to establish goals that define success; outline the value proposition(s), and assess the broader landscape of how Business Intelligence (BI) enabled solutions can address ARPA business challenges.
  • You will support ARPA leadership in creating innovations through analyzing accurate and mature data sets to deliver data driven intelligence to every aspect of the ARPA Program.
  • You will be adept at collaborating with, and advising, management officials, IT experts throughout the Department and other Federal agencies, as well as various other stakeholders to champion solutions from conducting proof(s) of concept (POC) through assisting in the development of AI enabled system(s).
  • You will promote the advancement, alignment, and positioning of analytics by analyzing existing and recommended programs.
  • You will exhibit your considerable experience and skill in project/program management, to design, develop, and deliver innovative, technical solutions (from proof-of-concept to deployment scale) using AI/ML and other data-driven algorithmic methods.
  • You will communicate the details of technical results and methods to fellow team members and clients in both technical and non-technical terms for the advancement of ARPA related business challenges and opportunities.
  • You will leverage your expertise as a Business Intelligence Analyst to mentor and train ARPA personnel in data analysis.

If you are interested in playing a fundamental role in the Department of Labor's ability to make a difference in the lives of everyday Americans by leveraging Artificial Intelligence and Machine learning enabled unemployment insurance (UI) services from the ground up, then this is the role for you!

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential
14 - This position is at the Full-Performance Level (FPL)..


Conditions of Employment

  • Appointment to this position may require a background investigation.
  • Requires a probationary period if the requirement has not been met.
  • Must be at least 16 years old and a U.S. Citizen.

This position is being filled through Direct Hire Authority. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.

Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043 , Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the agency (if later than November 22, 2021). The agency will provide additional information regarding which forms of documentation can be accepted and how you can request a legally required exception from this requirement.


Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service to qualify for GS-14.

Specialized experience to qualify for GS-14 is defined as:

1. Experience working with cloud-based (e.g., AWS or Azure) Data Warehouse/Data Lakes.
2. Experience identifying and communicating findings to senior IT leaders (e.g,CTO, DCIO, CIO, or Engineering Director, etc.)
3. Experience working with Data Analytic tools (e.g., PowerBI, Tableau, R, Python, etc.)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., PeaceCorps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


There is no education substitution for this position.

Additional information

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.


Evaluation Factors (Competencies)

For this position, individuals must have IT-related experience demonstrating each of the competencies listed below:
  • Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and service.
  • Problem Solving: Identifies problems; determines accuracy and relevance on information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Click here for Evaluation details. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP / CTAP , you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as a ICTAP or CTAP eligible and submit supporting documentation.

    Evaluation Factors - please see "Other Information" section

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Moderate Risk (MR)

    Trust determination process

    Required Documents

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.

    The following documents are required if applicable:

    - Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP / CTAP Eligibility.

    - Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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