Duties

Summary

This position is located at Bureau of Engraving and Printing, within the Information and Technology Technical Support Division..

As an Information Technology Specialist (CUSTSPT), you will be providing customer support in performing a variety of technical and administrative duties associated with the acquisition, installation, use and maintenance of Bureau information technology (IT) systems, equipment, and associated materials.

Learn more about this agency

Responsibilities

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an Information Technology Specialist (CUSTSPT), you will:

• Provide technical support, advice, and assistance to customers.
• Respond to information concerning equipment failures.
• Participate in the analysis of Bureau systems requirements.
• Secure information regarding workloads placed on existing equipment and on the quality of equipment performance under such circumstances.
• Secure current information concerning industry developments and identify potential areas for application to Bureau systems.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

If you do not meet any of the categories listed above, you may wish to apply under announcement 21-BEP-382-P, which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:

Please refer to "Conditions of Employment."

Click "Print Preview" to review the entire announcement before applying.

Must be U.S. Citizen or U.S. National

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by the Bureau of Engraving and Printing is very thorough. Therefore it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination or immediate revocation of your interim clearance (if applicable).

Qualifications

You must meet the following requirements by the closing date of this announcement.

For the GS-9, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service.

Specialized experience for this position includes:

• Experience in information technology (IT) such as: administering network systems; identifying and resolving application and operating system related problems; responding to customer requests for IT assistance; troubleshooting hardware, software, and local area network (LAN) and wide area network (WAN) problems.

OR You may substitute education for general or specialized experience as follows:

• Education: Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

*Qualifying Graduate Education must be in one of the following: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-9, you must have been at the GS-7level for 52 weeks.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• The facility typically shuts down annually between Christmas and New Year's Day. As such, all BEP employees must take leave for work days during the shutdown period.

CONDITIONS OF EMPLOYMENT:

• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Submit to a drug test prior to your appointment.
• Shift Work: This facility operates on a 24 hour per day, three-shift basis. Assignment to a specific shift cannot be guaranteed. Applicants who are hired for this position will only be working the Evening or Midnight shift. NO Day shift opportunities with this announcement.
• Weekend work and overtime, if applicable, will be scheduled when needed based on production requirements as determined by Management.
• In accordance with the President's Safer Federal Workforce Task Force Agency Model Safety Principles, all federal employees must be fully vaccinated, except in limited circumstances such as where an employee is legally entitled to a reasonable accommodation, prior to onboarding. All employees, regardless of whether they are teleworking or working onsite, must complete a vaccination attestation during orientation. Unvaccinated candidates will not be eligible to onboard and continue employment with the BEP.
  

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.
• Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating : Your application will be evaluated in the following areas: Communication, Technical and Analytical.
Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must score 90 or better to be rated as "well qualified" to receive special selection priority.

Background checks and security clearance

Security clearance
Not Required

Drug test required
Yes

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
- If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

Appraisal: a copy of your most recent, signed, completed annual performance appraisal which includes the final rating. If it is not dated within the last 18 months, or if you have not received a performance appraisal, please explain why in your application. Note: that 'N/A' is not an acceptable answer.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

REINSTATEMENT: If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
EDUCATION DOCUMENTATION:
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .