Operations Manager

Washington, D.C
Oct 22, 2021
Oct 28, 2021
Full Time


This position is located in the Department of Labor (DOL), Office of Administrative Law Judges (OALJ), Office of Program Operations (OPO). OALJ is responsible for conducting adjudicatory hearings and issuing decisions for the Department of Labor under more than 80 different laws statutes, regulations, and executive orders.

-Additional selections may be made from this announcement.

Learn more about this agency


Major duties for this position include but are not limited to the following:
  • Plans, organizes, and directs the activities of the Office of Program Operations and Regional Office Operations - ensuring that assigned projects and programs are compliant.
  • Program areas may include case docketing and pre-hearing legal activities, administrative and operational initiatives, human resources and other support functions, information management, safety and health practices, travel, space management, procurement and contract management, financial and budget activities, records management, workforce development and performance management, and FOIA and other administrative functions throughout OALJ.
  • Manages regional operations and assists the regions with developing resources for general operating, salary, and properly related funds.
  • Researches, interprets, analyzes, and applies applicable guidelines, policies, regulations, etc., and determines their effect on program needs.
  • Plans and schedules work in a manner that promotes smooth flow and even distribution. Identifies the need for changes in priorities and takes action to implement such changes.
  • Assesses and revises policies, processes, and procedures to find ways to improve quality, timeliness, and efficiency of work.
  • Advises and provides counsel to subordinate employees regarding policies, procedures, and directives of management.
  • Represents the Agency on a variety of sensitive and/or potentially controversial matters involving internal and external stakeholders.
  • Oversees and manages an array of OALJ administrative and management programs, operations, and activities.
  • As the COR, the incumbent continuously monitors OALJ's contractors' performance to confirm timely services according to contract specifications.

Travel Required

Occasional travel - This position is subject to 5% travel.

Supervisory status

Promotion Potential
15 - This position is at the Full-Performance Level (FPL).


Conditions of Employment

  • Candidate required to obtain the necessary security/investigation level.
  • Appointment to this position may require a background investigation.
  • Subject to financial disclosure requirements.
  • Requires a probationary period if the requirement has not been met.
  • Must be at least 16 years old and a U.S. Citizen.
  • Requires supervisory probationary period if requirement has not been met.

All current Office of Administrative Law Judges (OALJ), Benefits Review Board (BRB), Office of the Solicitor (SOL) employees with competitive status.

Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043 , Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the agency (if later than November 22, 2021). The agency will provide additional information regarding which forms of documentation can be accepted and how you can request a legally required exception from this requirement.



Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-14, in the Federal Service. Specialized Experience is defined as having experience in providing strategic leadership in the oversight and direction of the operations program, compliance, and accountability in one or more states.
Specialized Experience includes:
(1) Managing and directing operational planning and program development to meet present and future mission accomplishments.
(2) Ensuring program policies are consistent with organizational goals and integrate the diverse functions of the agency to support the established performance objectives and metrics in support of the agency.
(3) Directs the planning and execution of financial processes, human resources management, information management; business planning; personnel resource assignment and skill development; and oversees other critical support services.
(4) Enable strategic and leadership decision making and executing strong working relationships with partners, stakeholders, and leadership official that advance the mission of the agency.



Additional information

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

Refer to these links for more information: GENERAL INFORMATION , ADDITIONAL DOCUMENTATION

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

Human Capital Management: Identities requirements, plans for, organizes, and executes performance management of subordinates for both individual and organizational performance into opportunities to drive engagement, productivity, and business value.

Financial Acumen: Prepares, justifies, and/or administers the budget for the program area; uses cost-benefit thinking to set priorities; monitors expenditures in support of programs and policies, identifies cost-effective approaches.

Program Management Enterprise: Focuses on the organization, prioritizing and highlighting its business goals and managing and grouping projects to ensure they meet those broader agency objectives.

Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort, including those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).

Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Business Acumen: Ability to manage human, financial, and technology information resources strategically and successfully and make a sound business decision.

The information you provide may be verified by a review of your work experience and/or education, by checking references, and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

Click here for Evaluation details.

INFORMATION FOR CTAP[/ICTAP] ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP [or ICTAP], you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
High Risk (HR)

Trust determination process

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

- The following documents are required from all applicants (PLEASE READ CAREFULLY):

ARE YOU A CURRENT OR FORMER FEDERAL EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.

*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.

- Resumes are required- provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list month, year, and the number of work hours worked for experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.

- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. Applies to current and former Federal employees.

The following documents are required if applicable:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP .

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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