Xfinity Retail Sales Operations Manager

Employer
Comcast
Location
Baltimore, MD
Posted
Oct 19, 2021
Closes
Oct 23, 2021
Ref
153786771
Industry
Retail
Hours
Full Time
Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for liaising between our corporate support teams, region and divisions leaders to engage, train, inspect and communicate new and improved processes and systems processes that impact the store experience for customers and employees. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job DescriptionCore ResponsibilitiesInventory forward and reverse logistics subject expert for field partners with escalations, process improvement and process redesign.Ensures integrity of store inventory counts and is accountable for monitoring accuracy and compliance with inventory procedures across stores.Monitors and analyzes inventory for trends, gaps, exposure and overall operational performance. Recommends adjustments based on results.Serves as conduit to logistics providers/partners and stores for all things operations.Monitors compliance, adoption, risk and impact on new and existing policies and procedures. Implements communication plan regarding new policy and procedures.Supports retail training and employee engagement initiatives with retail operations knowledge.Partners with internal organizations to solve customer and internal employee compliance escalations to identify and address training/process gaps.Visits stores quarterly to participate in store audits and rectify operational challenges.Partners with store and market managers to ensure all demonstration hardware is functional.Must be able to carry and lift up to 25 pound boxes, stand and move about the store occasionally.Other duties and responsibilities as assigned.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience7-10 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.