Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.Primary ResponsibilitiesBest in class customer service and DIY issue resolutionProvide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phoneAchieve personal / store sales goals and service objectivesManage DIY services including testing, battery installation, wiper installs, etc.Ensure high standards of customer service and store appearance standardsKey holder responsibilities (task assignment and completion, safety, open/close duties)Secondary ResponsibilitiesAssist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.Back Up to Professional servicesStore Cleanliness including floors, bathrooms, facing, dusting, parking lotSuccess FactorsAdvanced selling skills (GAS3) for DIYFriendly communicationAbility to locate and stock partsSafety knowledge and skillsOperating inventory systems and store equipmentParts and automotive system knowledge skillsOperating POS and Parts lookup systemsExpert at testing and diagnostic equipment for DIY servicesASE P2 certified or ASE ready equivalentAdvanced solution, project and product quality recommendation abilityAdvanced parts lookup and sourcingEssential Job Skills Necessary for Success as a Retail Parts ProWorking knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and managementAbility to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondenceUnderstand and execute instructions furnished in written, oral, or diagram formSuccessfully complete the Parts Knowledge AssessmentUse basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsUse Microsoft software effectively (Word, Excel required)Strong organizational skillsAbility to work an assortment of days, evenings, weekends and holidays as neededPrior Experience that Sets a Retail Parts Pro up for Success3-5 years of prior automotive parts experienceProven sales ability with past experience in fulfillment of customer transactionsEducationHigh school diploma or general education degree (GED)Certificates, Licenses, RegistrationsASE certification preferred, but not requiredPhysical DemandsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.AAPRTL