Junior IT Operations Analyst - Clearance Required
Overview:LMI is seeking a Junior IT Operations Analyst that will support an Army program management office and its staff by developing and implementing strategies for optimal use of accounts, systems, and tools, and processes within the organization. Must be able to work in a fast paced environment and prioritize tasks. Interacts with staff at all levels across the organizations and with partner organizations.Work location is client site, Fort Belvoir, VA. Note: Telework is acceptable under current government directed COVID measures. Upon amendment of those measures, telework will be based on government guidance.Responsibilities:This position plays an integral part in ensuring organizational and personnel readiness and effectiveness for mission completion. It is a role for the development and implementation of processes for optimal use of accounts, systems, and tools within the organization. Interacts with staff at all levels and across organizational teams and subordinate programs.Must be able to work in a highly charged and fast paced environment to prioritize and complete assigned tasks, seeking guidance and clarification as required.Assists in the management and usage of network and secure workspaces to include the establishment and implementation of standardized processes in accordance with established regulations and best practices.Communicate with all staff levels across multiple programs to gather user requirements as well as develop, implement and convey resolution approaches.Assist with the development and maintenance of document libraries, dashboards, enterprise lists and other tracking instruments to support operational activities.Initiate, track and assist in the resolution of help desk IT tickets through system teams or network teams for the purposes of analyzing and resolving user issues.Assist with the inventory of IT office supplies, hardware, software and wireless devices.Perform typical user training and issue resolution.Assists with the planning and preparations for IT meetings and special events.Assist with onboarding and offboarding processes for contractor and government employees.Under the guidance of the assigned government lead and contract team lead, manage and support general program operations support activities including event planning, coordination, and support.Ability to interacts with staff at all levels in the organization and with partner organizations.Qualifications:Required QualificationsMust possess and maintain a Secret clearance.Security+ Certification.Experience with Microsoft 365 and Microsoft products.Candidate should have a minimum of 1-3 years of experience in IT related project planning and operational support for a government program/office, ideally in support of a US Army or DoD agency.Desired QualificationsBachelor's Degree in computer science, business, or related field.Experience with SharePoint.