110 - Service Desk

Planet Fitness
Elkton, MD
Oct 17, 2021
Oct 23, 2021
Full Time
Job DescriptionThe customer service staff, or commonly called the front desk staff, is the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The staff is responsible for carrying out key functions for operating the gym, which are: a) providing exceptional customer service and account administration to current gym members b) creating and maintaining an exceptional "JFZ"A' atmosphere in the gym c) selling memberships to non-members d) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.Duties include but are not limited to:Greeting and saying goodbye to all members and guestsMonitoring club access to members and non-membersAnswering any questions and handling member complaintsHaving an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-membersAnswering info calls over the phone and taking messagesGiving club toursCompleting Rounds every 15 minutes and completing Daily Cleaning StationsSelling memberships, writing out agreements, and entering new members into the databaseOperating the Point of Sale system and collecting any balances of past due accountsMaking appointments for PE @ PF hourly sessionsOrganizing and maintaining the customer service front deskAssisting with club housekeeping and restocking any paper products in locker roomPerform beginning of the day and end of the day proceduresMaking self available to newer employees for questions and guidanceSkills required:Good phone/communication skillsMust be quick and accurate with numbersAbility to follow directions wellAbility to work well independentlyMust have an upbeat attitude