Administrative Assistant/Customer Service

NSCA Tra-Cal
Gaithersburg, MD
Oct 17, 2021
Oct 23, 2021
Full Time
NSCA Technologies & Tra-Cal Lab have been serving the electronics, manufacturing, and telecom industries since 1988, consistently achieving the highest level of customer satisfaction by providing quality products and services. NSCA Technologies & Tra-Cal Lab are Service-Disabled Veteran-Owned Small Businesses (SDVOSB). We provide new and reconditioned precision test and measurement equipment, calibration, and repair services. NSCA sells, rents, leases, and sources test equipment. Tra-Cal calibrates and repairs test and measurement equipment.Duties and ResponsibilitiesJob Summary:The Administrative Assistant/Customer Service team member is responsible for providing outstanding support to the staff while delivering exceptional customer service and professionalism to our clients and vendors. The Administrative Assistant/Customer Service will complete a variety of tasks to ensure that office operations run smoothly and efficiently.Duties/Responsibilities:Answer phones in a professional manner following office telephone etiquette guidelines; ensure all voicemail messages are handled appropriately and customers waiting for call backs are taken care of in a timely mannerGreet visitors in a professional mannerProvide assistance on quotes for work requests on New Purchase, used, Rentals, refurbished equipment, calibration, and repair quotesRetrieve RFQ from Easy Gov appLook up government bid work with KeySight requests and create quotes; this may or may not be in conjunction with the marketing teamCommunicate with customers as indicated by General Manager or Lab ManagerCreate Invoices for NSCA customersPerform general Accounts Receivables and reconciliation duties including contact customers for outstanding payments, overdue invoices, and compare deposit information to reconcile in accounting system (Quickbooks)Light bookkeeping duties including entering deposits in accounting systemCreate and prepare bank deposit slips as well as drop off to bank if requestedReconcile ACT database with accounting software to ensure customer data is updated and most recent information is on fileProcess payments received for bank deposit as well as credit cards paymentsFile hard and electronic copies of customer work documents in appropriate filesPerform other job-related duties as assigned by General ManagerCross train with Lab Administrator for coverage when neededFollow all training and any available SOPs (Standard Operating Procedures) for duties outlined aboveSupervisory Responsibilities:NoneRequired Skills/Abilities:Excellent oral and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skillsAttention to detail a mustExcellent time management skills with ability to meet deadlinesStrong analytical and problem-solving skillsAbility to function well in a high-paced and at times stressful environmentProficient with Microsoft Office Suite or related softwareAbility to multitask and prioritize.Education and Experience:High school diploma or equivalent2 Years previous Customer Service experience preferredPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.

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