Director of Clinical Operations
Capital Area Pediatrics is looking for a Director of Clinical Operations to join our team. As an employee of CAP you will enjoy a robust benefits package including industry leading 401K plan, profit sharing and competitive health benefits.Job Summary: The Director of Clinical Operations is responsible for the clinical operations of our multi-site pediatric practice, including developing, recommending, and implementing standardized procedures and departmental protocols. The Director of Clinical Operations is a resource to all providers and staff.Duties/ Responsibilities:Serves as a vital member of the CAP Executive Leadership Team to recommend, develop, and update strategic long-range clinical operational plans while implementing the organization's mission and supporting CAP's philosophy and goals.The Director of Clinical Operations provides direct and meaningful leadership to the Clinical Site Management team to ensure that productivity, efficiency and business outcomes are achievedWorks closely with the COO and CEO/Medical Director to continually evaluated make necessary changes to maximize productivity through continuous processes improvementOverall operational management of the organizations resources to support operating requirements through staff schedule managementWorks with clinical office management team to foster sense of team and develop consistent adoption and adherence to policy and proceduresEstablishes operating systems and processes necessary to enhance productivity across the clinical offices and service lines, in coordination with the COO and CEO/Medical DirectorReviews performance of the clinical office management teamSupports the organizational strategic plan development and delivery of mission critical goals within their area of practice operationsEngages with the Human Resources department for recruitment and HR related issues for the clinical offices and management teamEngages with the Patient Experience Team and Clinical Services Director to develop and implement onboarding and ongoing workforce training programsWorks closely with the Physician Liaison Leaders in each clinical office, to ensure collaborative leadership is engaged to drive employee engagementMaintains appropriate and effective communications between and amongst staff, management and physicians, both in verbal and written formReviews Patient Satisfaction Scores for the clinical offices and looks for gaps and opportunities to consistently improve operations and patient experienceActs as an escalation point for patient complaints with patient experience issues, within the clinical officesProvides leadership and management support to direct reports through both written and verbal communication and appropriate cadenceDevelops clinical operational policies for the organization, In partnership with the Quality Committee.Working collaboratively with Human Resources, ensures compliance with CAP clinical policies, government, and other regulatory standards such as OSHA and CLIA as well as compliance with managed care protocols.Responsible for implementation and monitoring for success of clinical protocols, policies, and programsServes as a clinical consultant and resource person for all staff and providers.Develops and coordinates professional in-service education programs for clinical personnel.Assists with interviewing of clinical applicants for vacancies, hiring, orientation and training of new clinical employees, in conjunction with the Director of Human Resources.Assists with conducting performance appraisals and disciplinary counseling sessions, and coordinating transfer, promotion or termination of clinical personnel in conjunction with Human Resources.Schedules meetings, compiles review material and completes Quality Assurance audit reviews at the direction of Medical Director.Travels to all site locations, ensuring strong relationships, oversight of clinical operations and that clinical protocols/processes are implemented/monitored.Makes various Clinical survey and statistical reports regarding clinical services or other topics as requested by the ED or CEO.Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in clinic administration.Maintains strictest confidentiality.Performs other related/miscellaneous duties as assigned.Minimum Qualifications:Education: Registered Nurse. BSN from an accredited school of nursing.Experience: At least five years of pediatric/family practice nursing experience, with 2-5 years of Administrative/Management/Leadership experience.License/Certification: Possession of current unrestricted Commonwealth of Virginia nursing license; current BLS.Required Skills/ Abilities:Must have demonstrated knowledge and skills to provide appropriate care.Must be able to make good professional decisions quickly despite stressful atmosphere.Ability to handle stressful and constantly changing conditions.Communicates clearly and effectively both verbally and in writing.Strong organizational and interpersonal skillsStrong presentation skillsStrong analytical and problem-solving abilityWork Environment: Must be able to work in a high paced office environment. Must be able to travel to all practice sites as needed. Work involves exposure to communicable diseases and body fluids in an environment where OSHA standards are upheld. Work may require flexibility in schedule.Physical Requirements:Ability to stand and walk for extensive periods of time.Manual and finger dexterity and eye-hand coordination to provide nursing care and operating equipment.Ability to lift up to 50 pounds.Ability to stoop, squat, or bend frequently.Corrected vision and hearing within normal range to observe and communicate with patients and professional staff.Exposure to patient elements including communicable disease and bloodborne pathogens.