Principal Associate, Credit College Open Enrollment Lead

Capital One
Vienna, Virginia
Oct 21, 2021
Nov 10, 2021
Full Time
Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Principal Associate, Credit College Open Enrollment Lead

The Job Family Learning team is looking for our next Credit College Open Enrollment Portfolio Lead. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. Do you love leading a learning operation and caring for the strategic direction of a learning portfolio? Are you data-driven with exceptional consultative and customer service skills? If so, read on.

As a Lead in Credit College, you will lead the day-to-day operation and the strategic vision of our open enrollment portfolio (15+ courses), which supports our Credit analyst population. You will work closely with the broader Credit College team, business partners, and L&D operations team to plan, execute, and monitor our critical courses. You'll also use your stellar communication skills to meet regularly with credit leaders to discuss learning needs.

  • Lead a small team of operations and design (team of 2 associates)
  • Leverage existing metrics and data to build a long term vision and strategy for open enrollment operations
  • Manage the Credit College reinvention efforts to refresh existing courses and fill content gaps
  • Ensure that the work of the team and individuals is continually aligned to meet internal customer needs
  • Be a proactive and productive partner with Credit College business partners
  • Closely monitor overall health and performance of Credit College open enrollment portfolio, making recommendations for continuous improvement

Basic Qualifications:
  • At least 3 years of experience in Learning & Development
  • At least 2 years of people leadership experience

Preferred Qualifications:
  • At least 3 years of related experience in leading learning, operations, or both
  • At least 3 years of people leadership experience
  • Exposure to or experience with credit community (or business analysts)
  • Evidence of leveraging data to yield insights and make programmatic recommendations
  • Evidence of ability to prioritize, manage and complete projects with tight deadline
  • Excellent business consulting skills
  • Superior written and verbal communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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