Executive IT Support

Capital One
McLean, Virginia
Oct 21, 2021
Nov 06, 2021
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Executive IT Support

Capital One is seeking an Executive IT Support Technician to perform and coordinate support of all IT-related activities and initiatives for executives and their administrative professionals .

  • Provide a world-class technical support experience for executive level clients.
  • Take ownership of client issues from intake to resolution providing concierge level support including rotating on-call shift for after-hours and weekend support
  • Issue, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization.
  • Provide on premise support for projects and other support teams where needed
  • Support corporate applications, leveraging knowledge of current and new technologies
  • Anticipate needs and proactively solve issues before clients are negatively impacted.
  • Support the identification of trends in incidents and requests to help identify solutions and reduce volume.
  • Serve as a backup for the dedicated, concierge IT technician to the CEO and Executive Committee Members.

Basic Qualifications:
  • Associate's Degree in Computer Science, Information Systems, Engineering, or equivalent certification, or military experience
  • At Least 2 years experience working in Technical Support
  • At Least 2 years experience of working with HP Desktop Hardware configuration, Microsoft Windows 10, SCCM, Active Directory and PowerShell, MS Office Applications (Office 365) , Google G Suite, Mac Support, Mobile Device Management (AirWatch) for iOS & Android.
  • At Least 2 years of experience supporting executives.

Preferred Qualifications:
  • 2+ years of experience Project or Process management experience
  • Microsoft (MCP or MCSE), ITIL Foundations, A+, Network+ certifications.
  • Experience using Zoom and other desktop support tools for remote problem resolution.
  • Experience with LAN and WAN equipment, including NICs, network cabling, and routers.
  • General networking knowledge including TCP/IP and awareness of security
  • Strong written and oral communication skills
  • Ability to communicate technical concepts or solutions to a non-technical audience
  • Interpersonal and teamwork skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs