West Creek 8 (12080), United States of America, Richmond, Virginia

Sr Process Manager - Product Operations Strategy

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The world of card acquisitions is undergoing a major convergence effort. One that will dramatically change how our systems operate, and how we bring new card customers into Capital One. Converged systems open a world of new possibilities, everything from how we test new products and populations to how we store documentation so we are always ready to respond to a request from an auditor or regulator.

As a Sr Manager of Process Managementat Capital One, you will play a key role in delivering a well managed, strategically focused, best in class platform engagement model that will impact the company's bottom line and our customers lives. You will also play a key role in developing a process management and delivery strategy for the users of the enterprise branding platform. You will own the Present Product Offers L2 and will expand existing scope to be inclusive of this new platform engagement, process management and delivery strategy for our branding and offer management platform.

You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the roll out and utilization of your newly designed engagement model and process management system to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

We need someone who is excited about immediately implementing and driving process improvements in enterprise branding and offer management through development of a platform engagement model, creating operational processes, developing a roadmap of process improvements as well as supporting the launch of new features or services. We are seeking dedicated, disciplined, professionals who excel in a team environment and are experts in process development and strategizing the future of branding modernization.

This individual will have demonstrated that they have built and improved company processes in the past, resulting in saving time and resources for the company through radical modernization of processes. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to influence cross functionally and exercise impeccable judgement.

In this position, you will contribute immediately while strengthening your process management and operational strategy best practices. This is a unique opportunity to have an incredible impact on Capital One, and on tens of millions of people across America. This position offers the chance to be a part of building cutting-edge platform enhancements.

Responsibilities:

• Leading and owning the development of a platform engagement model and a B2B Model for a enterprise branding and offer management platform
  
• Building a process governance framework and interaction model with the platform and any L2's created as part of the governance framework
  
• Ongoing platform support through implementation of process improvement work and collaborating with Product and Engineering on larger initiatives
  
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives regarding the health of the Process
  
• Creating, managing and validating processes
  
• Identifying and implementing process improvements driving issue resolution/risk mitigation activities
  
• Tracking and resolving process breakdowns and making recommended changes to microservices to ensure a more well managed system
  
• Understanding customers' needs of the process and driving process improvements
  
• Developing and maintaining formal process documentation including procedures and process flow diagrams and SLQ2CQ documents
  
• Active risk assessment, mitigation and management
  
• Technical Debt assessment and development of a roadmap to ensure operational excellence in the future
  
• Lead process improvements to ensure our process is well managed and we can prove it by accurately responding to all audits within 48 hours.
  
• Lead Business Continuity planning and Disaster Recovery planning and testing
  
• Acting as a subject matter expert for process management and services to effectively partner with customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
  
• Future travel may be required but will be 25% or less
  

A qualified candidate will have:

• Demonstrated that they can build and improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
  
• Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
  
• Strong analytical and technical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.
  
• Excellent communication skills, attention to detail, and have the ability to adapt to change quickly.
  
• A solid grasp of Process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors, proven ability to work autonomously, and experience working with data and automation tools.
  
• The ability to be engaged in Technology conversations and with a comfort level partnering with Tech
  

Basic Qualifications:

• Bachelor's Degree or at least 5 years of Process Management experience
  

Preferred Qualifications:

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
  
• Lean, Agile, Six Sigma, Business Process Management, or Project management certification
  
• 3+ years of experience in experience in Operations Strategy
  
• 3+ years of experience working or supporting Tech teams or engineers
  
• 5+ years' people management experience
  
• 8+ years of experience in Process and Project Management
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).