Branch Team Lead

McLean, VA
Oct 21, 2021
Nov 03, 2021
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized, for the second consecutive year, as a 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

Team Leaders are responsible for front line staff delivery of exceptional member service through their assigned branch. The Team Leader is an important member of the branch leadership team, directly supervising, training, and assuring quality control over the activities of the Member Service Representatives (MSR) I, II and III staff. Team Leaders are responsible for meeting member service standards and sales management goals.


  • Advanced knowledge of the core processing systems, check negotiation and cash handling along with Federal Regulations required by the National Credit Union Association (NCUA)
  • Strengthen Member and Business relationships
  • Contribute to overall branch productivity goals
  • Promote the credit union and membership growth through community involvement
  • Perform advanced marketing and cross-selling activities
  • Meet and exceed team scorecard and performance management metrics
  • Mentor front-line, MSR I to III, branch staff for the purpose of achieving team and personal success
  • Professionally develop and review assigned staff
  • Meet MSR I to III standards, including balancing the branch daily and reporting differences according to Northwest Federal's reporting procedures
  • Analyze, evaluate, approve and fund loans according to NWFCU Lending policy
  • Provide notary services
  • Act as Assistant Treasurer in the absence of management including Signature Guarantees
  • Open and close the branch under dual control and/or operating the branch in the absence of branch management
  • Respond and report service incidents and their positive resolutions
  • Develop branch schedules to ensure adequate coverage for unexpected events, training and Saturday hours ensuring a high level of efficiency and member service
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • Bachelor\u2019s Degree preferred, or equivalent years of experience
  • A minimum of two years\u2019 experience in a financial services environment required
  • Prior supervisor experience desired

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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