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Executive Director, Service Centers

Employer
USAJobs
Location
Washington, D.C
Closing date
Oct 28, 2021
Duties

Summary

The Air Traffic Organization are the 35,000 controllers, technicians, engineers and support personnel whose daily efforts keep aircraft safe, separated and on time. The Mission Support Services organization administers shared technical and program services which promote standardization of processes to support efficiency and effectiveness in the National Airspace System.

Learn more about this agency

Responsibilities

The Executive Director, Service Centers, provides full executive direction and leadership to a large, highly complex, and geographically dispersed organization responsible for insuring consistency and accountability across organizational units within Mission Support Services. The incumbent serves as a central Headquarters advocate for matters in the field. The position reports to the Vice President, Mission Support Services, has direct line authority over three geographically dispersed, multi-layered Service Centers which consists of approximately 500 highly technical and administrative positions and administers a budget of approximately $750M.

Principal Responsibilities
  • Serves as a key advisor and authority on all air traffic and technical operations to include airspace and procedures, quality control, equipment installation and hiring and training.
  • Collaborates with Executives across the Agency, other governmental agencies to include the Department of Defense, and the international aviation community on matters related to air traffic and technical operations support activities.
  • Provides strategic direction for the development of policies and standards related to the operation of ATO Service Centers.
  • Designs a comprehensive framework to enhance communication throughout the three service centers and Mission Support Services using events/media and administrative and financial tools.
  • Ensures consistency of operations, performance and cohesion at subordinate Service Centers.
  • Manages complex planning and business initiatives and executes organizational initiatives according to Mission Support Services business plans and budget allocations.
  • Sets priorities and ensures that the products, services and activities of the organization are complete and fully integrated across Mission Support Services and that they are consistent with the current organizational policy and strategic plans.


Travel Required

25% or less - The job may require up to 25% travel.

Supervisory status
Yes

Promotion Potential
NA

Requirements

Conditions of Employment

  • Individuals who start their government service after November 22, 2021 need to be fully COVID vaccinated prior to their start date, except in limited circumstances where the law requires an exception.
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Designated or Random Drug Testing required.


Qualifications

As a basic requirement for entry into the FAA Executive System, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below.

LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders.

LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations.

LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization.

LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long range vision, developed strategies, and applied innovative ideas and techniques.

TECHNICAL REQUIREMENT: Demonstrated experience leading the development and implementation of national standards, policies and procedures that support air traffic services such as airspace changes, environmental assessments, National Airspace System (NAS) implementation, and quality control for a large, geographically dispersed organization.

Education

An education requirement has not been established for this occupational series.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

Position may be subject to a background investigation.
A one-year probationary period may be required.
Veterans preference does not apply to the FAA Executive System.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Required Documents

1. A resume.
2. An attachment individually addressing the Leadership and Technical Requirements if you do not address them in the answer blocks within the application.
3. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system.
4. A Senior Executive Service Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program.
Note: Please do not submit additional materials (i.e. DD Form 214, performance plans/evaluations, letters of recommendation, etc.) they will not be considered as part of the application package.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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