Legal Support Coordinator

Washington, D.C
Oct 20, 2021
Oct 22, 2021
Full Time


The Office of Chief Counsel, IRS, the largest tax law firm in the country, is looking for enthusiastic individuals to join our team and gain valuable experience in a legal environment. Our mission is to serve America's taxpayers fairly and with integrity by providing accurate and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS. It is a great place to work with a family-friendly atmosphere.

Learn more about this agency


What does a Legal Support Coordinator do?
As a Legal Support Coordinator, you will lead a staff of office administrative and legal support employees in preparing and processing legal documents and correspondence and maintaining legal filing systems. The lead role includes establishing and maintaining office management procedures, as well as managing and making adjustments to the workload of administrative and legal support staff (including Legal Assistants and Secretaries). Leading the support staff includes handling issues that are elevated to you by the staff and ensuring all support staff are trained on the key aspects of their jobs. You will assist the supervisor by providing input to performance appraisals and awards for staff members. Please note this is not a formal management position.

You will serve as a Legal Support Coordinator and the Team Leader.

As a Legal Support Coordinator, you will:
  • Serve as the focal point for coordinating and administratively handling complex or unique calls and/or correspondence.
  • Identify, analyze, and resolve difficult issues or problems encountered by the support staff and provide recommendations for resolving procedural issues and concerns.
  • Provide administrative oversight and accountability for the accuracy of data and records input into the computer system.
  • Conduct studies of how the support staff's work flows through the office and the staff's efficiency in achieving their work goals.
  • Provide technical assistance and solutions to problems referred by lower graded support staff.
  • Prepare a variety of administrative and legal documents such as cover letters, correspondence, reports, and pleadings that include tables of contents, tables of citations, statutory appendices, and financial and statistical tables.
  • Prepare periodic and annual reports, including summary information, in the appropriate format.
  • Monitor legal assistants' work as a back-up CASE operator to ensure that information is being properly inputted into office related systems and that reports are correctly run.
  • Oversee the overall mail operation of the office. Review incoming mail and, as appropriate, establish administrative controls on certain items.
  • Manage correspondence control, mail and file integrity, and records management processes at the post of duty.
  • Develop and maintain effective relationships with managers and employees at all levels of the IRS organization for the purpose of supporting the legal services provided by the Office of Chief Counsel.
  • Review all reports submitted from the office's staff for accuracy and completeness; as appropriate, prepare summaries and assure submission of such reports to higher echelons.

As a Team Leader, you will:
  • Be responsible for ensuring that work assignments are carried out effectively.
  • Check or spot check team's work in progress and reviews completed work to see that Office Manager's instruction on work sequence, procedures, methods, deadlines, and priorities have been met.
  • Distribute and balance the workload among support staff in accordance with established workflow, assure timely accomplishment of assigned work, and assure that each employee is fully occupied.
  • Monitor the status and progress of work, make day-to-day adjustments in accordance with established priorities, and obtain assistance on problems from Office Manager on problems that arise.
  • Provide information as requested concerning team member promotions, reassignments, recognition for outstanding performance, i.e. awards, and personnel needs. Request PAR actions for team members.
  • Provide input on performance, progress, and training needs of employees, as well as on behavior problems.
  • Provide training to new employees in accordance with established administrative procedures and practices.
  • Answer a variety of administrative and legal support questions for office employees on different procedures, policies, and directives.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be U.S. Citizens or U.S. Nationals.

  • A 1-year probationary period is required.
  • Must successfully complete a background investigation.
  • Obtain and use a Government-issued charge card for business-related travel.
  • Undergo an income tax verification.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to two years of returns.

Because of its tax-related mission, the Office of Chief Counsel requires fingerprinting, tax verification, and a background security investigation as part of the pre-employment process.


You must meet the following requirements by the closing date of this announcement:
GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Resolving problems of a non-technical nature, analyzing office operations and making recommendations to improve efficiency, assisting with workload management of an office support staff, providing final review of documents for compliance with office policy and regulations, and providing guidance to office and support staff. Performing administrative duties, such as preparing requisitions, monitoring expenditures, reviewing time and attendance, or reviewing travel documents. You have an expert knowledge of office software, such as Word, Excel, document scanning programs, and database software in order to create, manipulate, analyze, report, and retrieve information. Your experience includes training others on office procedures, databases, software and/or legal work. OR

You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

The experience may have been gained in the public or private sector, or through Volunteer Service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year and indicate the number of hours worked per week on your resume.


For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Additional information

  • We may select from this announcement or any other source to fill one or more vacancies.
  • This is a non-bargaining unit position.
  • We offer opportunities for telework.
  • We offer opportunities for flexible work schedules.
  • Tour of Duty: 8:30 am to 5:00 pm.
  • Occasional travel may be required.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas:
  • Knowledge of federal administrative processes (e.g., mail operations, procurement, personnel, records management, travel management, security, facilities, and time and attendance).
  • Knowledge of legal support procedures (legal documents, formats and terminology, and the automated software tracking systems utilized in legal work).
  • Ability to analyze work flow issues and operating procedures in a legal office environment and recommend solutions.
  • Ability to lead a team composed of legal and clerical support staff.
  • Ability to communicate effectively, both orally and in writing.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.

: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP) , you must score an 85 or higher to be rated as well qualified to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

A complete application includes 1. A resume; 2. Vacancy question responses; and 3. Submission of any required documents. Please note that if you do not provide all required information as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/year and the number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to the questions. Please view Resume Tips for additional guidance.

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing actual or expected dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets .

If you are a displaced or surplus Federal employee, click CTAP for eligibility and a detailed list of required documents.

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Please refer to the OPM instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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