Supervisory Occupational Therapy (Whole Health Program Manager)

Richmond, Virginia
Oct 20, 2021
Oct 22, 2021
Full Time


This position is aligned under the Chief of Staff's office in the Central Virginia Veterans Administration Healthcare System in Richmond, Virginia and reports directly to the Whole Health Medical/Clinical Director.
Learn more about this agency


The Whole Health program manager, under the direction of the Whole Health Medical/Clinical Director, exercises broad supervisory authorities. The Whole Health Program Manager functions as the leader of the Clinical Track, the Wellbeing Track, the Pathway Track and the Clinical Immersion Education Track for wellness services and programs.

Duties include, but are not limited to the following tasks:
    • The incumbent directs, supervises, and evaluates performance of the personnel for the WHP to include one program support assistant and two Nurse Practitioners and collateral duties of a multitude of staff across the organization.
    • Demonstrates the knowledge of evidence-based practices and clinical practice guidelines, methods, and techniques in multiple professional areas, This includes the ability to use these resources to guide the program staff in providing clinically appropriate treatment interventions and performance improvement.
    • Translates national policy, procedure, directives and implementation guidance into local procedure and policy.
    • Facilitates and serves as a subject matter expert to develop new position series, credentialing & privileging, qualifications and supervision as these staff may be hired across service lines in multiple settings.
    • In concert with the Medical/Clinical Director, establishes organizational structures and guidelines, assumes responsibility for program planning and staff development across a variety of clinical settings for implementation systems, and is able to apply that knowledge as dictated by the exigencies of daily business.
    • Distribution and balance of workload among employees in accordance with established work flow or job specialization, assuring timely accomplishment of the assigned workload.
    • Preparing and producing reporting on expected timelines of completion of work, and maintaining records of work accomplishments and time expended and preparing reports as requested.
    • Guides employees in specific tasks and job techniques and making available written instructions, reference materials and supplies.
    • Provides on the job training to new employees in accordance with established procedures and practices.
    • In concert with the Medical/Clinical Director serves as primary facility point of contact for dissemination of the WHP program information as well as evidence-based complementary approaches; WHP campaigns and events.
    • Maintaining a current knowledge and answering questions of other employees on procedures ,policies, directives, etc. and obtaining needed information or decisions from supervisor on problems that come up.
    • Provides full staff assistance on administrative matters affecting patient care, education, research, and organizational policy.
    • The incumbent is the approving official for various Fund Control Points and is responsible for the budget for the WHP program office and sections within the WHP program including, but not limited to, salary of personnel; services related to fee-based screening; enhancements to existing complementary approaches; group wellness approaches; promotion of healthy eating; patient engagement; facility space; training and travel activities for staff development and VISN WHP Program Strategic planning meeting;

Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m.
Telework: Ad Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)


Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education and/or Experience:
(1) The individual must meet at least one of the following requirements below:
  • (a) Bachelor's degree in occupational therapy and two (2) years of experience as an occupational therapist; NOTE: The baccalaureate degree must be from an approved program prior to the AOTA January 1, 2005 decision that the Accreditation Council for Occupational Therapy Education (ACOTE) would only accredit master or doctoral degree programs in occupational therapy.
  • (b) Bachelor's degree in occupational therapy and two (2) full years of graduate education in a related field;
  • (c) Master's Degree or higher in occupational therapy.

Certification. Candidates must possess a current NBCOT certification as an OT.

State Licensure. Candidates must possess] a full, current, and unrestricted state license, to practice occupational therapy in a state, territory or Commonwealth of the United States (i.e., Puerto Rico), or in the District of Columbia.

Grade Determinations:
Education, Experience, and Licensure. Completion of one year of experience equivalent to at least the GS-12 grade level and directly related to the position being filled.

Demonstrated KSAs. In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  • (a) Ability to balance multiple responsibilities, set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions.
  • (b) Ability to analyze organizational and operational problems to develop and implement solutions that result in efficient operations and use data effectively to manage workload, quality performance, and productivity within the service.
  • (c) Skill in dealing with employees, team leaders, and managers to include conflict resolution.
  • (d) Ability to utilize evidence-based practices and clinical practice guidelines in a professional area and to guide the staff in applying these tools.
Assignment. The supervisory occupational therapist is responsible for the supervision, administrative management and direction of the occupational therapy program in an OT section or equivalent work group. They have oversight for planning and directing the staff assignments in a variety of clinical settings. The supervisory OT provides a Veteran/client centered environment while enhancing staff engagement. Typical duties include: assigning work; monitoring clinical performance; resolving staff conflicts; identifying continuing education and training needs; and preparing performance standards and ratings. They interview candidates for positions; recommend appointments, advancements, or when appropriate, disciplinary actions; administer leave; and coordinate staffing needs. Supervisory OTs may provide occupational therapy and have capacity to care for more complex patients. They develop/initiate new treatment programs which integrate outcomes and advancements in practice from current research findings. The supervisory OT serves as an instructor in the facility's in-service clinical training program. They serve as an advocate and resource consultant to the therapy staff and facility-at-large through communication with other departments, physicians, external agencies and other groups regarding programs and operation of the occupational therapy section.

References: VA Handbook 5005/127 Part II Appendix G14

The full performance level of this vacancy is GS-13.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Employee may be required to work extended hours on occasion as needed, past a usual 8 hour day. Constantly required to respond to urgent action items and prepare issue briefs with short turnaround times which is very stressful. Work is typically performed in an adequately lighted and climate controlled office. Occasional operation of a motor vehicle may be required.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • License
  • VA 10-2850c
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

Your resume (Required) (and/or curriculum vitae) must include the following information for each job listed:
    Job title Pay Plan and Grades Held (for Federal positions) Duties (Please be as detailed as possible. We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regards to experience. It has to be on the resume under the position it was performed in at the proper grade level to count towards qualifications. Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week)
For example:
  • Supervisory Human Resources Specialist (Employee/Labor Relations)
  • Any VA Healthcare System, Address City, State ZIP
  • Full-Time (40 Hours Per Week)
  • GS-12 Step 2 4/2019 - Present
  • GS-12 Step 1 4/2018 - 4/2019
    • Duty related to the position you are applying to
    • Duty related to the position you are applying to
    • Duty related to the position you are applying to
VA Form 10-2850c Application for Associated Health Occupations can be found at: .
*Required at time of application.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • License
  • VA 10-2850c
  • Other (2)
  • Professional Certification
  • Resume
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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