Program Analyst

Washington, D.C
Oct 20, 2021
Oct 23, 2021
Full Time


The Program Analyst position resides in the Defender Services Office (DSO), Administrative Operations Staff and plays an essential role in the ability to fulfill our mission. DSO provides administration, management, oversight, and support for the federally appointed counsel program consisting of federal public defender and community defender organizations and private panel attorneys. The Defender Services program operates pursuant to the Criminal Justice Act (CJA), 18 U.S.C. § 3006A.
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The Defender Services Office (DSO) seeks a detail-oriented Program Analyst professional in the Administrative Operations Staff. The incumbent will be responsible for analyzing and applying travel policy for all DSO-sponsored travel, train new DSO staff on the AO's travel policy, implement the use of JETs in DSO and federal defender offices, provide Temporary Duty Assignment (TDY) program support and approve travel authorizations and vouchers. The incumbent will need to communicate with diplomacy, possess excellent judgment and have strong interpersonal, organizational, and analytical skills. This position requires the ability to work independently as well as work on a team with highly engaged internal and external stakeholders.

The duties of the position may include, but are not limited to:
  • Analyzing and applying travel policy for all internal and external DSO-sponsored travel and responding to questions from federal defender office personnel and internal DSO staff related to travel funding and policy.
  • Collaborating with technical staff to automate the complex external travel authorization and travel voucher process and approving travel authorizations and vouchers for external travelers.
  • Implementing the use of JETs system in federal defender offices and DSO, which requires collaboration with agency travel staff, and training new DSO staff on AO travel policy and JETs.
  • Creating and delivering persuasive presentations to key managers in defender organizations, and proposing customized solutions for use of the JETs system and gaining consensus among groups with different needs and expectations.
  • Providing support to the DSO TDY program; developing and refining DSO policy related to the TDY program; and training TDYs on travel reimbursement policies, timesheets, tax implications and all aspects of the TDY program.
  • Researching, developing, and compiling data to be presented in weekly, quarterly, and year-end reports to management.
  • Monitoring payments and reimbursements, and making adjustments if needed.
  • Reviewing and ensuring travel-related information is updated on the internal national defender website.
  • Researching travel report anomalies and partner with stakeholders in the agency to develop solutions.
  • Serving as faculty at the national Administrative Officers Conference and other DSO conferences and meetings.

  • Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • E-VERIFY: New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit .
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience analyzing and applying travel policy; training new staff on travel policy; implementing the use of JETs system; and collaborating with technical staff to automate complex external travel authorizations and vouchers.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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