Field Service Technician (Baltimore, MD)

Checkpoint Systems
Baltimore, MD
Oct 19, 2021
Oct 22, 2021
Full Time
Job DescriptionPosition SummaryThe Field Service Representative is responsible for installing and repairing all Checkpoint ID systems, training customers on the use of systems, and completing on-site surveys as required.Job ResponsibilitiesInstalls and maintains Checkpoints products and systems.Maintains accurate parts inventory.Maintains daily requirements for documentation, SAP system updates and timely communications.Practices safety procedures and incorporates safety standards into all activities.Trains customers on the use of systems.Works with internal services department to ensure service and installation standards and responsiveness are met.Interfaces with customers to resolve installation and service issues.Provides site surveys, photos and related documentation for sales/services as required.Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.Other duties as assigned by managerQualificationsEducation2 year AA degree or BSET in electronics, equivalent military training or industry experience.ExperienceExperience with electronic test equipment and digital metersHands-on experience EASHands on experience with RFID a plusKnowledge, Skills, & AbilitiesNetwork Certification a plus.Valid drivers license in current state of residence.Ability to read and understand blueprints and technical documentation.Understanding of customer requirements.Computer proficiency (Word, Excel, e-mail).Strong verbal and written communication skills.Attention to detail and proven ability to produce quality work.Ability to work independently and in a team environment.Ability to communicate technical issues and corrective actions to customers.Strong problem solving and customer service skillsAbility to lift at least 60 lbs and 25 lbs overhead.Ability to operate a circular saw to cut floors for wire routing.Ability to work on lifts, ladders and new and existing construction sites.Ability to travel for service or installation projects (20 - 30%).A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight staysAdditional InformationAll your information will be kept confidential according to EEO Jobble

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